Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.
Position Responsibilities
- Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
- Accompany Community Managers on property tours.
- Provide leadership and direction to Community Managers.
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Update watch-list with concerns.
- Attend annual meetings and emergency meetings with Manager.
- Attend Board Meetings as needed and randomly to check for quality of management.
- Maintain a professional demeanor when representing AAM at all meetings and functions.
- Document and recommend manager for incentive program to Regional Vice President.
- Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President.
- Conduct bi-weekly meeting with Community Managers in order to gain a better understanding of their communities and address concerns.
- Assist with Community Manager assignments.
- Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual as well as 90-day reviews.
- Review, proofread and approve all board packets, meeting minutes, mailings, notices, newsletters, etc.
- Review inspection reports, task lists and community websites.
- Handle escalated homeowner calls.
- Monitor budget preparation and Insurance renewals.
- Attend transition turnover meetings.
- Other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to supervise staff effectively and delegate job duties as necessary.
- Ability to seek out and acquire new business.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
- Sitting and standing for moderate periods of time.
