Vendor Relations Specialist

What you will be doing:

• Assist the Vendor Manager in monitoring and evaluating vendor performance, ensuring that key performance indicators (KPIs) are met. Track service delivery, resolve issues, and provide regular performance feedback to vendors.
• Serve as the primary point of contact for a select group of vendors, ensuring consistent and effective communication regarding performance expectations, operational changes, and service updates.
• Help manage day-to-day vendor operations by coordinating logistics, ensuring proper documentation, and facilitating smooth processes between internal teams and vendors.
• Assist with forecasting and capacity planning to ensure vendors are prepared to handle seasonal peaks in demand for Title and Registration services.
• Maintain accurate records and data related to vendor performance, processing volumes, and operational issues. Help generate reports for internal stakeholders and assist the Vendor Manager in performance reviews.
• Accurately Contribute to the identification of opportunities for process improvements, working with internal teams and vendors to implement changes that drive efficiency and service quality.
• Act as a liaison to resolve operational issues and service discrepancies between vendors and internal teams, escalating issues to the Vendor Manager as necessary.
• Ensure that all vendor-related documentation is accurate and up to date. Help manage compliance with relevant regulations and internal processes.
• Assist in onboarding new vendors, ensuring they are familiar with ACERTUS' processes, systems, and expectations. Participate in training initiatives to ensure vendors are aligned with operational goals.

• All other duties as assigned by management. 

What are we looking for?

• Bachelor’s degree in business, Logistics, Supply Chain, or a related field, or equivalent experience
• 1-3 years of experience in vendor management, logistics, operations, or customer service.
• Experience in transportation or title & registration services is a plus but not required.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong organizational and project management skills.
• Ability to adapt to new software and systems.
• Experience in a high-volume, fast-paced environment such as call centers, customer service, or operations
• Strong written and verbal communication skills to interact with vendors, internal stakeholders, and leadership
• Highly organized with the ability to manage multiple vendor relationships and track key deliverables.
• Ability to address operational issues effectively and take the initiative to drive solutions, working independently and collaboratively.
• A customer-centric approach with the ability to manage vendor relationships professionally and address service-related concerns.
• Strong time management skills, able to prioritize tasks and manage competing deadlines effectively.
• Comfortable working in a dynamic, changing environment with evolving demands.

Benefits

• Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date. 
• Company Paid Time Off 
• 8 Company Paid Holidays
• 401(k) with auto enrollment at 3% starts on the 1st day of the month following your start date. 
• Tuition Reimbursement
• Casual Dress Code

About ACERTUS

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.