Associate, Operations Support Center

As our Operations Support Center Associate, you will be required to: 

• Responds to assigned tasks/tickets in a timely and accurate manner
• Communicates with internal and external stakeholders, as needed, to resolve support center requests
• Ensures timing expectations are set and met
• Organizes data and reporting for clients or client related projects for supplemental client projects
• Reviews documentation to determine facts + information as pertains to US and Global immigration
• Assists with the efficient and accurate entering of key dates and information into the Envoy Platform and all relevant systems
• Responds to foreign national requests for support in using the Envoy app
• Able to learn various systems, process and tasks
• Identifies potential internal and client-related customer service or process issues
• Able to appropriately escalate issues, when necessary, to ensure client satisfaction and/or SLAs are met

To apply for this role, you should possess the following skills, experience and qualifications: 

• Excellent communication skills
• Attention to detail
• Organizational and time-management skills
• Ability to multi-task in a fast paced environment
• Ability to work collaboratively
• Strong proficiency with MS Office Suite and Adobe
• Ability to generate work product with considerable accuracy and attention to detail
• Excellent interpersonal skills with a focus on delivering exceptional service
• Two to Three years of relevant customer/client support experience from a product based firm
• Bachelor’s Degree or above

If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.