HOA Coordinator

Position Summary:

Position Responsibilities:

• Set up new resident memberships and account log-ins, issue welcome letters.
• Process resident applications to the Architectural Review Committee, to include but not limited to screening submittals for missing information, coordinating application process with Community Manager and Committee, and preparing approval/denial letter to applicant(s).
• Assist in the ongoing maintenance of the community website.
• Preparation of monthly debit card statements and miscellaneous notices, eblasts, etc.
• Provide traditional office support by composing correspondence, creating/maintaining database information, and maintaining accurate and current association records.
• Extend top-notch customer service and problem resolution via phone, email and face-to-face interaction with residents, vendors and community volunteers.
• Attend Board and committee meetings as requested.
• Perform other duties as directed by the Assistant General Manager.
• Perform a variety of lifestyle-related duties that are essential to successful community events in support of and directed by General Manager and Assistant General Manager, to include, but not limited to:

• Regularly attend and participate in the execution of community events to help ensure facilities, food, activities, entertainment, and customer service meets the needs of the residents.
• Prepare miscellaneous flyers and advertisements for events and presentations as requested.
• Assist with monthly newsletter preparation process.
• Assist with maintenance of community room calendar.

Knowledge, Skills and Abilities:

• Time management: the ability to organize and manage multiple tasks simultaneously with frequent interruptions, establish priorities, and meet deadlines while being detail oriented.
• Ability to proficiently utilize office equipment (copier, scanner, printer, etc.), computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Effective interpersonal and verbal communication skills paired with high energy, initiative, and enthusiasm.
• Good written communication skills.
• Good reasoning skills with the ability to problem solve exercising good judgment and decision making.
• Able to recognize and adjust to change.
• Superior customer service skills and phone etiquette.
• Team player with ability to work collaboratively and cooperatively within the department as well as with other departments
• Lifestyle enthusiast, comfortable organizing and/or directing a volunteer labor force. 

Minimum Requirements:

• High school diploma or GED and three (3) years of full time, paid, professional experience working in an administrative support role within an office/customer service/recreation environment. Ability to successfully complete employer-paid ABC Basic Liquor Law training and an employer-paid AED/CPR certification w/in 45 days of hire.

Preferred Qualifications:

• High school diploma or GED and ) year of full time, paid, professional experience working in an administrative support role within an HOA, Property Management, Hospitality Management or 55+/Active Adult environment.

Physical Demands & Work Environment:

• Position involves sitting, standing, and movement throughout the day.
• Utilizing a computer in an office setting.
• Capable of working evenings, weekends and some holidays.
• Physically able to work indoors or outdoors in varied weather conditions.
• Help setting up and breaking down chairs, tables, etc. necessary for community events.
• Ability to lift objects (up to 15 pounds).