Consumers Credit Union (CCU), one of Illinois’ top-rated credit unions and a certified Great Place to Work, is looking for our new
Payment E-Services Representative!
This is a great opportunity for someone who is detail oriented, enjoys processes, and values working with colleagues.
As a Payment E-Services Representative, you will be responsible for the reviewing and processing mobile inquiries and payment deposits including disputes and/or mobile check adjustments. You will provide quality service in the credit union's payment services department by working collaboratively with other credit union departments. Also, you will prioritize the assigned work and complete it in a timely manner in order to meet the daily deadlines. CCU is a dynamic company that implements process improvements and changes frequently so the ideal candidate will be adaptable to change and will be able to steadily perform and react in a fast-paced work environment.
Schedule/Location:
This position offers a hybrid work schedule where some of your work week will be onsite at our modern and amenities driven Lake Forest office location and the rest will be spent working remotely.
Main duties and responsibilities
:
- Review mobile check deposits to thoroughly identify any inconsistency that would deem the check from being processed and or fraudulent. Ensure all mobile deposits are reviewed and processed timely and prior to cut-off time.
- Post exceptions from daily reports, and process payment return items, such as external transfer returns. Locate and correct any unresolved outages daily.
- Comply with all federal and state laws, as well as organizational policies, procedures, and processes, including NACHA, Regulation D and Regulation E.
- Assist with inquiries related to E-Services that come from internal departments amongst different payment channels.
- Keep management aware of member problems, concerns with outside agencies, and workflow backlog.
- Identify and recommend ways to continuously streamline or improve the work process and the work environment.
- Process and monitor incoming/outgoing domestic and international wires. Follow up on wire rejects and wire traces, in compliance with regulatory agencies such as OFAC and BSA.
- Ensure online wire requests are submitted in a timely manner. Acts as an administrator for the online exchange system.
- Responsible for the wire procedures (both branch and internal) and keeping them current.
Qualifications:
- High School Diploma or Equivalent – Minimum
- 3+ years' experience in Share Draft, Payments or related – Preferred
- 1+ years’ experience in Administrative Wire, Federal Regulations or Related – Minimum
- Professional verbal and written communication skills
- Sound judgement and decision-making skills
- Time management and organizational skills – must have the ability and drive to meet deadlines
- High attention to detail - you must be a person that pays close attention to numbers and can identify errors in data!
- Positive attitude, helpful, and team-oriented focused
- Ability to work Monday through Friday: 8AM – 5PM
With CCU you’ll enjoy
:
A stable, growing, well-managed company with a bright future. A sincere commitment to our core values: Be Helpful, Act with Integrity, Be Transparent, Keep it Simple, Be Positive, Embrace Inclusion and Diversity. A belief in developing our employees to their fullest potential. And total rewards that include competitive pay and other benefits:
- FREE: basic life insurance, short-term and long-term disability insurance, employee-only fitness center.
- Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, student loan assistance, paid parental leave, and more.
- Generous Paid Time Off (accrue up to 4 weeks during your first year!) + 11 company paid holidays + CCYou Day - a paid day off for you to focus on your wellbeing.
More about CCU
:
We’re Consumers Credit Union (CCU) and we’re The People in Your Corner.We’re a financial institution just like a bank, except not exactly. Banks have customers, but because we’re a not-for-profit, member-owned credit union, we have members. And because we’re not a bank, we don’t drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion – and we always put our members first.In fact, we serve over 220,000 members and have over $3 billion in assets.
We employ nearly 500 people in the Chicago area and have 14 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we’ve been around for over 90 years, we’re just getting started!
Equal Opportunity Employer
:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment.
CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.
