Position Summary:
Primary responsibilities are centered on strategic planning of all resident programs within a developing Active Adult HOA Community. This involves big picture thinking backed by a focus on the tactical aspect of planning events and activities such as: recreational, social, travel, cultural, educational and entertainment. Position also requires basic HOA project management duties in initial phases of project until such time a community manager is hired.Position Responsibilities:
- Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with developer board members, sales team, and owners.
- Partner with the Developer to identify, coordinate and market all community events, programs and services.
- Partner with the Developer Sales Team to coordinate shared information regarding sales to new buyers, and standard HOA operations.
- Ensure initial events, classes, and customer service meets the needs of the residents.
- Develop an active volunteer program among residents, solicit input and involvement from residents to stimulate awareness and participation.
- Update website and send out Eblasts for optimum community communication.
- Secure all entertainment, food, decorations, and items necessary to carry out events.
- Send out Eblasts for Lifestyle, Fitness, HOA, Groups & Classes as needed
- Oversee the monthly calendars for submittal and to print
- Oversee bi-monthly newsletter: collecting articles, organizing, and submitting for print
- Work with local businesses to create partnerships for sponsorship opportunities
- Oversee the New Resident Orientation as applicable.
- Attend Board, club, and committee meetings.
- Assess overall success of events through focus groups and evaluations.
- Manage architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
- Reviews monthly financials and submits A/P to the management company.
- Supervises and meet with association vendors to ensure compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
- Establishes, drafts, executes, a lifestyle budget, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
- Reviews incident reports, responds, and implements timely solutions accordingly.
- Perform other duties as directed.
Knowledge, Skills, and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within a developing Active Adult HOA Community.
- Effective and dynamic public speaking skills.
- Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
- Computer proficiency with respect to Microsoft Office Suite, database software, internet, and website portals, point of sale system, registration processes, policies and procedures, equipment, material, and products, etc.
- Ability to lead people and get results through others.
- Ability to interact and work positively and effectively with staff, volunteers, and board members at all levels.
- Ability to organize and manage multiple priorities and meet deadlines.
- Ability to multi-task with frequent interruptions, changes and delays while remaining focused.
- Ability to problem solve exercising good judgment and decision making.
- Ability to adapt and adjust to change.
Minimum Requirements:
- High school diploma or GED and three (3) years of full time, paid, professional experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events.
- Must be capable of working a varied schedule of extended hours to include evenings, weekend and holidays based on community events other needs in accordance with this position.
- Valid Driver’s License.
Preferred Qualifications:
- Bachelor’s degree in recreation, hospitality, communication, or related field and two (2) years of full time, paid, professional experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events.
- Prior experience with Active Adult Homeowner’s Association programs.
- An equivalent combination of education and/or experience can be substituted for the minimum requirements on a year-for-year basis.
Physical Demands & Work Environment:
- Position involves sitting, standing, and movement throughout the day.
- Must be able to lift, carry and manage equipment and supplies up to 50 pounds.
- Utilizing a computer in an office setting.
- Physically able to work indoors or outdoors in varied weather conditions.
- Use a ladder and participate in and train others in the rules of activities.
- Capable of working extended hours, to include evenings, weekends, and holidays.
