The Business Relationship Manager is responsible for analyzing business needs/opportunities, documents and requirements/workflows. Additionally, they will guide implementation of solutions that support strategic business objectives in multiple business segments.
Minimum Qualifications:
- Bachelor's degree in Business Administration, Information Technology, Project Management or equivalent work experience.
- 5 to 10 years Project Management experience is required.
- Professional experience with Auto Warranty or Roadside Assistance preferred.
- PMP Certification preferred.
- Business Analyst (BA) experience is a plus.
Primary Job Functions:
- Lead development and implementation of large/complex projects.
- Plan, prioritize, and manage project(s) and associated resources.
- Prepare, present and review project plans, status reports, cost/benefit studies.
- Facilitate requirements gathering, documentation, design, workflows, and systems maintenance
- Conduct analysis of design solutions meeting business requirements in alignment with strategic plan.
- Present requirements and proposed workflows to business for approval.
- Present requirements and proposed workflows to multiple teams supporting the development effort.
- Collaborate with development teams on resource time estimates, design solutions and requirements.
- Lead in the evaluation/implementation of third-party vendors within functional area
- Ensure conformance to system architecture, best design practices, SDLC standards and practices
- Support, advise, assist, guide, and resolve problems for functional leaders.
- Communicate effectively with a wide range of client, supplier and personnel.
- Remain up to date with emerging technologies and promote their use.
- Develop and direct quality assurance test plans and integration testing.
- Ensure all documentation retained for Approvals, Development and Testing prior to implementation.
- Provide support to other positions as needed.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. This is an onsite position so remote may only be granted periodically.
Periodic Job Functions:
- Partner with functional teams to resolve issues and implement application enhancements.
- Conduct business process improvement with AS IS/TO BE process design and refinement.
- Participate in the preparation of long-range systems plans and assure that they are in concert with business objectives and goals.
- Other duties as assigned.
Skills & Competencies Required:
- Strong written, verbal, and presentation skills.
- Sound problem resolution, team building and decision making skills.
- Proven ability to manage multiple projects and subtasks to schedule.
- Strong knowledge of a PMP project methodology.
- Able to collaborate and deliver results in a matrix organization, across multiple groups.
- Exceptional critical thinking, proactive problem-solving and decision-making skills.
- Strong written, verbal and presentation skills.
- Excellent team building, interpersonal and communication skills.
- Organized with proven ability to manage multiple projects and subtasks to schedule.
- Takes initiative and has proven ability to overcome obstacles to successfully drive results.
- Able to work independently with minimal supervision.
- Ensure project documents are complete, current and stored appropriately.
- Strong knowledge using project management tools including MS Office, Project, Visio, Jira and Confluence.
- Ability to travel as required.
Additional Information:
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
