Account Manager - FQHC (remote)

Title:

Location:

Reports to:

FLSA Classification:

Full-Time or Part-Time:

Position Overview:

Key Responsibilities:

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  Account Manager Responsibilities:
• Act as a liaison between billing clients and the Operations Team, ensuring efficient information exchange.
• Receive and enter charges and payments according to client-specific expectations.
• Interface daily with internal departments on billing issues that cannot be resolved independently.
• Respond to client inquiries and concerns, including reporting requests, financial questions, and patient account reviews.
• Address quality concerns or errors identified by the Operations/Support Teams.
• Escalate recurring issues or errors to the Operations & Support Supervisor.
• Monitor the progression of charges and payments, keeping up with client stats through ongoing communication, training, and supervision.
• Oversee all denied claims, acting as a liaison between clients and the Operations Team to identify avoidable trends.
• Maintain weekly conference call logs between Coronis and client management to address unresolved operational issues.
• Work with the Operations Team and billing clients to meet monthly close goals by the 5th business day.
• Prepare month-end reports, enter financial and accounts receivable data into multiple spreadsheets, and resolve aging accounts receivable issues.
• Participate in monthly WebEx presentations led by the Coronis Revenue Cycle Director, taking notes and following up as needed.
• Assist the Revenue Cycle Director with monthly presentations by providing insights into successes and challenges.
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  Additional Responsibilities:
• Serve as a resource for team members, assisting in new hire training.
• Oversee other accounts within the team, providing support in resolving AR issues and meeting team goals.
• Provide back-up to accounts during PTO and leave periods.
• Develop expertise in multiple PM systems.
• Identify areas for improved processes, workload distribution, and efficiency with guidance from the Team Lead.
• Offer additional support to the Team Lead as needed.

Supervisory Responsibilities:

• Provide limited supervision to the Operations, Account Associates, and RCM Support staff, including motivation, direction, and feedback on tasks.
• Oversee work assignments and performance development.
• Report directly to the specific Team Lead.

Other Duties and Responsibilities:

• Comply with HIPAA policies, practices, and procedures.
• Participate in proactive team efforts to achieve departmental and company goals.
• Lead by example, sharing knowledge and skills to support team success.
• Perform additional duties as assigned.
• Maintain and document rules, procedures, and instructions for each billing client across various roles (Account Manager tasks, Support staff tasks, Operations staff tasks, and client policies).

Qualifications:

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  Education and Experience:
• Associate’s degree (AA) or equivalent from a two-year college or technical school and 3+ years of experience in healthcare billing and direct client interaction required (or equivalent combination of education and experience). Medical Billing (and/or Coding) Certificate preferred.
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  Demonstrated Qualifications:
• Proven ability to work independently with minimal supervision.
• Effective communication with clients and operations team members.
• Ability to maintain positive relationships with clients, operations, and internal staff.
• Skill in managing processes, including resolving exceptions with minimal backlog.
• Consistently meets AR targets or demonstrates the ability to address stressors independently.
• Minimal adverse account incidents (e.g., credits, client escalations, major rework projects).
• Ability to prioritize work and client needs effectively and manage increased responsibilities.
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  Specialized Knowledge/Skills:
• Strong verbal, written, and interpersonal communication skills.
• Problem-solving skills for concrete variables in situations with limited standardization.
• Organizational skills, attention to detail, and ability to manage multiple competing projects.
• Proficiency in intermediate math, keyboarding, and Windows Office products (Word, Excel, Outlook).
• Knowledge of medical billing software; bilingual (English/Spanish) is a plus.

Additional Information: