Are you a dynamic leader with a passion for empowering teams and driving results? Mukuru is looking for a talented
Agent Area Lead to take charge and lead the charge in a rapidly growing region. As the Area Lead, you'll be the driving force behind ensuring that all agents in your area have everything they need to successfully promote Mukuru services and sign-up new customers. You’ll be responsible and accountable for leading team leaders and field agents across your area, ensuring they are fully onboarded, supported, and consistently meeting their performance goals.This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing others, and is passionate about finding new opportunities for growth.
You'll be tasked with implementing sales strategies, managing marketing collateral, scouting new areas for agent deployment, and tracking agent performance to help your team reach their full potential.
Duties and Responsibilities (Include but are not limited to):
Implementing Sales Strategy:
- Lead the implementation of growth and brand strategy in allotted area.
- Lead activations and drive marketing campaigns in allotted area.
- Custodianship of the Mukuru brand and maintenance of that standard.
- Engage with potential and existing customers to advise on and provide product support.
Supervising Agent Team:
- Conduct frequent audits of sales agent sites.
- Periodically engage with customers to assess the quality of service delivered by agents and provide feedback to agent team.
- Provide guidance and support to agent team in the execution of their duties.
- Liaise with HR and Sales Department Management to resolve any staff issues.
- Solve escalated queries.
Agent Recruitment, Training, and Onboarding:
- Identify potential new agents and engage with approval from Regional Sales Supervisor.
- Facilitate training for new and existing agents periodically in line with Training Lead’s requirements.
- Assist with onboarding new agents, including setting up devices and leading system walkthroughs.
Monitoring Agent Performance and Coaching Towards Stretch Goals:
- Monitor individual team member’s performance and targets.
- Prepare for and lead weekly team meetings to discuss product performance.
- Coach agents towards stretch goals.
Managing Marketing Collateral:
- Manage marketing stock.
- Ensure sufficient stock of marketing collateral is available.
- Assist with the distribution of branded material to agents.
Key Requirements
- Grade 12 or equivalent.
- National Diploma or Advanced Certificate
- 1 Year Experience in a Sales Field
- 1 Year Experience in the Financial Services Environment
- 1 Year Experience in Conducting Skills Gap Analysis and/or Training
- Knowledge of how to generate marketing collateral
- Knowledge of Mukuru products and services
- Knowledge of KYC processes and guidelines
- Verbal and written communication skills
Additional Skills
- Excellent facilitation & presentation skills
- Report writing skills
- Strong presentation and public speaking abilities
- Analytical and target-driven
- Demonstration of leadership and decision-making abilities
- Ability to work under pressure
- Self-motivated
- Demonstrated commitment to excellent customer service
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
