ApplyDescription
365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. Through our combination of MicroMarket, vending, and dining technologies, we offer the best in class point-of-service platform for the workplace. For the last decade, 365 has been pioneering innovation and winning multiple awards for revolutionizing the market with superior technology, strategic partnerships and ultimate flexibility in customization and branding. At 365, we are committed to supporting our customers and employee’s success!This position is located within the Sales Department of 365 Retail Markets and reports to the Supervisor, Account Services.
The Account Ambassador will provide and promote excellent customer service to our top customers. This person will act as a liaison between the customer and all departments within 365 by helping to identify customer issues and ensuring resolutions are provided. A commitment to collaborative problem solving and attention to detail is essential.
Responsibilities
- Establish and maintain relationships with several customers working closely with Account Manager(s) to provide world-class client service
- Meet or exceed monthly, quarterly, and yearly KPI goals
- Meet or exceed diversification goals (products, customers)
- Act as an internal advocate for the customer
- Secure and place orders, taking into consideration delivery dates and inventory levels for fulfillment
- Take ownership of customer issues and following problems through to resolutions
- Delegate customer inquiries and issues to specific departments
- Monitor cases and follow up on outstanding tickets
- Log all calls and customer interactions in HubSpot CRM
- Increase customer satisfaction, loyalty and retention
- Use data to improve customer experience
- Manage and prioritize multiple projects at one time
Requirements
- Strong communication skills
- High personal interest in providing Customer Satisfaction
- Ability to work independently and with others in a team environment
- Must be able to prioritize tasks
- Strong Analytical and Problem-Solving skills
- Strong sense of personal accountability and motivation for results
- Technical aptitude
- Interest in learning new technologies and solutions
- Strong organizational skills
