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Full-timeDescription
The Amivero Team
Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.
Special Requirements
- US Citizenship Required to obtain Public Trust
- DHS CBP Public Trust preferred
- Bachelor Degree + min 3 years of experience
The Gist…
Our SharePoint Product Support Specialist will collaborate with customers, users, and stakeholders to gather business requirements and deliver tailored SharePoint solutions that enhance collaboration and workflow efficiency. You will process service requests, manage permissions, troubleshoot issues, and support migrations to SharePoint Online, with a focus on modernizing applications through the Power Platform.
What Your Day Might Include…
- Engaging with customers, users, and stakeholders to capture business processes and requirements.
- Developing and implementing custom and out-of-the-box SharePoint solutions to meet specific business needs and improve team collaboration.
- Effectively process Tier 2-3 SharePoint service requests; troubleshooting and debugging issues with end-users remotely.
- Managing SharePoint unique permissions across various site collections using agency permission standards.
- Supporting the conversion of InfoPath forms to Power Apps solutions, SharePoint Designer 2013 workflows to Power Automate Flows, and development of Power BI dashboards for reporting.
- Assisting with the migration of site collections from SharePoint 2013 to SharePoint Online to include modernization of applications using Modern Pages, Power Platform, and integration of other O365 applications.
- Continuously update and enhance SharePoint training materials to ensure accuracy, relevance, and alignment with current practices.
- Providing ongoing maintenance of the SharePoint environment.
Requirements
You’ll Bring These Qualifications…
- US Citizenship Required to obtain Public Trust
- DHS Public Trust preferred
- Bachelor’s Degree and 3+ years related technical (experiences considered in lieu of degree)
- Excellent verbal and written communication skills
- Understanding of the software development life cycle and Agile methodology
- Experience as a SharePoint Specialist or SharePoint Knowledge Management Analyst
- Experience managing permissions for enterprise-wide SharePoint environments
- Experience with SharePoint Online and knowledge of Power Platform applications
- Experience with ServiceNow Service Requests
- Experience with JIRA
EOE/M/F/VET/DISABLEDAll qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
