ApplyDescription
DSFederal,Inc. seeks a Help Desk Analyst to provide facilities management, procurement, help desk, and technical support for headquarters to ensure that operations run as effectively and efficiently as possible.
Job Duties/Responsibilities
- Provide first level contact and assist with customer issues.
- Track, route, and redirect problems to corporate IT resources, as needed.
- Follow up with customers, provide feedback and see problems through to resolution.
- Ensure proper recording of help-desk tickets, documentation,and closure.
- Preserve and grow your knowledge of help desk procedures,products and services.
- Manage and routinely audit DSFederal assets and inventory.
- Coordinate with IT Department and assist with maintaining facility and network security.
- Provide assistance with on-boarding by ensuring that new employees have appropriate equipment and space prepared for them.
Requirements
Technical Skills Required
- Platforms: Windows 7/10, Linux
- Software: MS Office Suite; Common internet browsers
- Hardware: PCs; Laptops; Printers; VOIP
- Basic networking ability
- Working knowledge of help desk ticketing practices and remote assistance services
- Strong client-facing and communication skills
Education Required
- Bachelor’s/Associate's Degree, or currently pursuing a degree
Who We Are:
DSFederal is a leader in health IT and data analytics that delivers innovative solutions to improve healthcare delivery and address critical challenges, including cancer surveillance, HIV/AIDS, maternal and child health, and COVID-19 emergency response. Our highly experienced professionals serve over 50 different federal clients on over 80 projects. Our people are united by one mission to improve human life through transformative solutions. www.dsfederal.com.
What We Can Offer You:
DSFederal attracts the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and more. If you enjoy being a part of a high performing, professional services, and technology-focused organization, we encourage you to apply!
Our Mission:
Improve human life through transformative solutions.
Our Core Values: Integrity, People First, Disciplined Business Practices, Customer Centric, Value CreationEEO Statement: DSFederal is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify Statement
DSFederal utilizes the E-Verify program for every potential new hire. This makes it possible for us to confirm that every employee who works for DSFederal is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland SecurityInstruction:To apply for the position, please submit an application package that includes a one-page bio and resume.
The bio and resume must include your experience related to the skills and qualifications necessary for this position.#LI-PL1
