Description
Who We Are:
Hi! We’re Carbyne and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time.
We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on. Headquarters: New York City, New YorkCurrent Headcount: 180 People and counting….Carbyne WebsiteRecent PressTechcrunch article: Carbyne raises $56M Series C
About the role:
We are seeking a passionate and results-oriented Team Manager to lead a team of engineers responsible for the deployment, integrations and ongoing success of our customers' call-handling solutions. We are looking for a technical leader who plans and executes deployments and a people leader who fosters a collaborative and high-performing team environment.
Here's what you will be working on:
- Lead and Manage: Build and lead a high-performing team of engineers focused on delivering successful deployments and exceptional customer service. Provide coaching, mentoring, and performance management for team members.
- Deployment Expertise: Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. Work closely with customers to understand their needs and ensure successful implementations.
- Technical Leadership: Provide advanced technical training and knowledge transfer to customers throughout the deployment process. Collaborate with engineering teams on complex technical solutions and troubleshooting.
- Customer Relations: Be a trusted advisor to our customers. Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. Champion a customer-centric approach within the team.
- Process Improvement: Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
- Collaboration: Work effectively across internal teams (Sales, Engineering, Customer Success, Support) to ensure seamless project delivery. Maintain strong communication with senior leadership and stakeholders.
Requirements
- Bachelor's degree in a technical field (or equivalent experience)
- At least 4 years of experience as a team manager with similar responsibilities (including project management experience)
- At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
- Proven knowledge of AWS cloud infrastructure
- ‘Lead by example’ manager with hands-on experience
- Proven experience in planning, executing, and delivering complex projects
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to manage multiple priorities and work effectively under pressure
- Excellent analytical and problem-solving skills
- Experience with network infrastructure, including routers, firewalls, and the OSI model
- Ability to travel 30% of the time
Bonus Points:
- Experience with the public safety industry (ENP Certification/NG911)
- Knowledge of Cisco UCS and/or FreeSWITCH
- Experience with monitoring platforms, SNMP, and Syslog protocols
- Windows server/workstation support experience
- Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)
- SQL querying skills
- PowerShell scripting experience
- Additional languages
Benefits
- Comprehensive medical, dental, and vision insurance
- 401k, matching up to 4% of your salary
- Parental Leave Policy
- Unlimited vacation days
- Sick days
- Competitive options plan
- Health and Wellness Benefits
Our Promise:Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.Note: We are unable to support employment visas at this time.
