Senior Specialist Membership Services
What you will be doing:
The senior specialist is the primary resource for members, potential members, field staff, suppliers, and all Premier employees for information concerning Premier’s rostering program and membership account data. The senior specialist strategically manages the member relationship with regards to the receipt, processing, and update of facility data in the Premier Customer Relationship Management (CRM) system. In doing so, the senior specialist must coordinate facility information from multiple sources, analyze the unique business needs of each member, and understand the downstream impact of rostering decisions to integrated internal systems.
The specialist should possess critical thinking skills, be adept at analyzing complex and unique situations, be able to devise practical solutions, explore feasible alternatives, and suggest other options as needed to fulfill the requirements of both the member and internal Premier departments. This position must be resourceful in finding solutions to problems, provide timely resolution and a high-level of customer satisfaction. In addition, the Senior Specialist has additional responsibilities outside of rostering support including producing reports and queries on the membership data, driving data quality initiatives, defining requirements for system enhancements, and other responsibilities as assigned and defined by changing business needs.
Key Responsibilities
Roster Management – 70%
Manage the receipt and update of incoming facility data
Understand the integration of CRM data elements with other internal systems (including, but not limited to Spend Advisor, Supply Chain Advisor, and CAMS) to ensure that any changes minimize the disruptive impact to those systems
Ensure that all changes are done within the specified cycle time and data quality requirements
Process membership paperwork and determine eligibility options
Respond to internal and external requests for information on strategy and approach for new member setup
Coordinate and execute new owner additions, demographic changes, terminations, and mergers
Support facility rostering needs of Healthcare Informatics
Subject Matter Expert – 10%
For all issues related to recruitment of new members as it relates to rostering including best known methods for facility hierarchy and eligibility setup
To members, field staff, and all other Premier employees for all rostering issues including facility setup, hierarchy, and eligibility
Data Analysis & Reporting – 10%
Maintain standard analytical reports, i.e., new members, compliance
Provide ad hoc queries, reports, and analysis to support initiatives such as membership recruitment
Monitor and resolve data quality issues within Microsoft Dynamics CRM, the roster, and downstream systems.
Process Improvement – 10%
Regularly review membership processes to recommend changes and/or develop new procedures to improve efficiency and data quality
Required Qualifications
Work Experience:Years of Applicable Experience - 2 or more yearsEducation:High School Diploma or GED (Required)
Preferred Qualifications
Skills:
Evidence based problem solving
Critical thinking
Executive level communication
Process, data, business analysis
CRM systems
Microsoft applications – Excel, Word, PowerPoint, Outlook
Client service/support
Experience:
3 Years Applicable Experience
Education:
Bachelor of Business Administration, Management, Finance, Operations, Economics
Additional Job Requirements:
Remain in a stationary position for prolonged periods of time
Be adaptive and change priorities quickly; meet deadlines
Attention to detail
Operate computer programs and software
Ability to communicate effectively with audiences in person and in electronic formats.
Day-to-day contact with others (co-workers and/or the public)
Making independent decisions
Ability to work in a collaborative business environment in close quarters with peers and varying interruptions
Working Conditions: Air conditioned office spaceTravel Requirements: No travel requiredPhysical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees.
Premier’s internal salary range for this role is $51,000 - $95,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.Qualified full and part time regular employees also receive access to the following benefits:·Health, dental, vision, life and disability insurance·401k retirement program·Paid time off·Participation in Premier’s employee incentive plans·Tuition reimbursement and professional development opportunities
Premier at a glance:
- Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, and 2022 and 49th Healthiest Employer in America (2022)
- Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row
- The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
Employees receive:
- Perks and discounts
- Access to on-site and online exercise classes
Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply todiversity_and_accommodations@premierinc.comor contact Premier Recruiting at 704.816.5200.Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’sPrivacy Policy.
