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Full-timeDescriptionNuBlue Electric, Plumbing & Air is an organization that has roots of proven success as far back as 1961. Over the course of the last several years, we have merged multiple flourishing brands to create one powerhouse of a Team. Our family of elite level home service professionals are driven to provide dependable solutions that make our customers' lives easier and more enjoyable. We stand behind our work and guarantee satisfaction because we truly believe that our team is the best and brightest in the industry.
Together we stay hungry to go the extra mile, humbly learn through continuous training, and remain focused on delivering a new level of service excellence. Our commitment is to remain ready to step up and do whatever it takes to get the job done right while embracing every opportunity to enhance the lives of our team, customers, and community. NuBlue, where we are proudly redefining service excellence.NuBlue Service Group is currently seeking a President of Charlotte Operations to join our team. We are seeking a SELF STARTER who will continue to help us EXPAND our reputation throughout North Carolina.
If you're humble, hardworking, and hungry for the next step in your career, we’ll give you the tools you need to succeed - all you have to do is say yes.
What's In It For Me?
- Company vehicle (can take home)
- Full benefits after first of the month following 60 days of employment
- Gas card
- Vacation time
- Weekly pay
- 401K bonus
- Bonus Plan based on growth and profitability
Requirements
What Will I Be Doing?
- Ensure compliance with NuBlue Standards
- Assist Market Leaders to identify when to adjust staffing levels
- Work with Market Leaders in building performance improvement plans and/or corrective action plans
- Work with Dispatchers to maximize efficiency of Technicians
- Work with Market Leaders on processes to ensure they are followed
- Review reports from NuBlue Analyst to identify areas to improve efficiencies
- Identify technicians that that are not meeting KPI expectations and work with Market Leaders to improve them by performing ride-alongs
- Verify compliance of the Extraordinary Experience is followed by all employees.
- Work with Business Development Representative to improve the follow-up sales process
- Identify ways to improve material spend by inspecting vehicles weekly
- Report all findings and areas of opportunity directly to Executive Team
- Ensure quality control of service
- Oversee and report metrics
- Collaborate with Shared Service Team to ensure execution of business plan
- Continuously improve and maintain the culture of the team
- Identify opportunities to limit callbacks and improve 1st day completion percentage
- Assist Market Leader in executing on the success of their day to day operations
- Work with Market Leaders on after hours and weekend schedule to verify we are addressing customers calling in outside of regular business hours
Do I Have What It Takes?
- High Level of knowledge in the home service industry in sales and operations.
- Passion for training and developing team members
- Ability to clearly communicate goals, objectives and inspire team members
- Possess a skillset to tactfully hold team members accountable
- Ability to show initiative
- Live up to NuBlue’s Core Values; Humble, Hungry & Smart
- Be available to your team members at all times to field calls for assistance
Last, but not least, dedication. You will be successful and appreciated by our team, the customers, and management. You will have an impact on the success of the entire organization. If you are a competitive, goal crushing individual who won't take no for an answer then we encourage you to join the best home service team around and apply for this FANTASTIC opportunity today!NuBlue Service Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
