If you are looking to join a team that takes pride in a high-performing culture, with a specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management!
Position Summary:
Primarily responsible for providing administrative assistance to assigned Community Managers which includes customer service, preparing/mailing violation letters, and overall administrative duties that lead to the success of ongoing projects.
Position Responsibilities:
- Provides direct support to assigned Community Managers in order to meet community standards.
- Addresses customer issues and ensures effective, long-term solutions.
- Provides customer service to homeowners via phone and email.
- Provides support to community managers which includes answering phones/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc.
- Maintains an effective process for tracking architectural submittals.
- Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets.
- Ensures necessary information is organized and accessible to Community Managers on the day of BOD meetings.
- Works with vendors to provide direction and collect bids per the manager.
- Designs brochures, pamphlets, handouts, etc. for communities.
- Maintains strict adherence to community and company deadlines.
- Provides relief to front receptionist.
- Performs other related duties as directed.
Knowledge, Skills and Abilities:
- Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
- Excellent customer service skills.
- Advanced communication skills both verbally and written.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment
- Primarily sitting in an office setting utilizing computer.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
