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Senior Client Success Manager (remote)

Coronis HealthNovi, Michigan, United States | Chapel Hill, North Carolina, United States | Delray Beach, Florida, United States | North Augusta, South Carolina, United States | El Paso, Texas, United States | Maryland, United StatesOnsite
This job is no longer open

Position: Senior Client Success Manager, Primary and Specialty Physician Services
Reports to:

Client Success Director, Primary and Specialty Physician Services


FLSA Status:  Full time, ExemptSalary: $58,656 - $80,000

* Starting pay varies based on location and experience, in compliance with specific state wage regulations.  Competitive rates tailored to your geography and expertise.


Summary/Objective: The Senior Client Success Manager, Primary and Specialty Physician Service Group will be responsible for managing and communicating the revenue cycle activities and performance for our client practices to ensure a successful client experience.  Senior Client Success Managers will focus on partnering with the client practices to understand their goals, challenges and key practice drivers.  Activities will include establishing and maintaining client relationships that focus on KPI’s, managing effective ongoing communication with practices to identify and address business needs, provide guidance and timely responses to practice questions and requests and to conduct regular meetings with the practices.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Identifying areas of improvements to documentation, workflow, and revenue cycle management process by taking initiative and utilizing effective problem-solving skills 

  • Facilitate client transition from implementation to client success team 

  • Analyze trends to isolate problematic billing issues requiring improvement

  • Review and assess quality trends of staff performance

  • Identify and implement continued education for Client Success Managers

  • Conduct monthly meetings with Client practices

  • Manage and conduct staffing reviews and manage staff time and attendance

  • Present reports to the leadership team 

  • Manage and oversee practice key performance indicators (KPIs)

  • Communicate client’s RCM health on a regular basis

  • Performs additional projects and job duties as assigned

Competencies


  • Project Management

  • Problem Solving/Analysis

  • Ethical Conduct

  • Collaboration

  • Personal Effectiveness/Credibility

  • Communication Proficiency

  • Technical Capacity

  • Leadership

  • Strategic thinking
  • Supervisory ResponsibilityThis position does not have supervisory dutiesWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This is largely a sedentary role; however, some filing is required.

    This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.TravelThis position may require some limited travelRequired Education and Experience


  • High School or Equivalent

  • 3-5 years of revenue cycle management related experience

  • Proven track record with KPI development and implementation

  • Extensive knowledge of medical billing/coding, front office procedures and revenue cycle management

  • Strong understanding of various insurance carriers

  • Exceptional written, verbal and interpersonal communication skills

  • Excellent presentation skills

  • Professional demeanor required
  • Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

    Benefits: 

    As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.  
    Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  58656.00 To 80000.00 (USD) Annually

    This job is no longer open

    Life at Coronis Health

    Coronis Health is a group of revenue cycle companies strategically brought together each with their own unique specialty expertise and experience. We started with the idea that no multi-specialty RCM company is an expert in every specialty. It became Coronis Health's mission to seek out companies with deep experience and success in a specific specialty to join the Coronis family. The result – a new kind of RCM company with teams of experts in over 16 specialties. Coronis Health is built on the foundation of pure performance, transparency and specialization. With over 30 years of experience in healthcare RCM, we've seen it all. We understand the stress and challenges that come with managing your billing and collections process. Most importantly the time it takes away from the reason you became a doctor. Because Coronis takes on the administrative and staffing burden of managing your revenue cycle in house, our clients often see an increase in collections and a decrease in the amount of time it takes to get paid.
    Thrive Here & What We Value- Inclusive Environment- Celebrate Diversity- Emphasis on patient confidentiality and maintaining accurate billing records- Encourages teamwork and collaboration among employees- Provides opportunities for professional growth and development- Commitment to Celebrating Diversity- Equal Opportunity Employer- Competitive rates tailored to your geography and expertise- Positive attitude, desire to mentor and willingness to help others- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</s>
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