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Full-timeDescriptionThe Access Management team works with multiple operational and support departments throughout the organization, serving as the first point of contact for Accuity team members seeking client system access and associated technical issues. The Access Management Analyst will be responsible for setting up new users on remote systems with our clients, troubleshooting technical issues, tracking existing access points, leading quarterly access audits, and decommissioning the access of terminated users.
PRIMARY JOB RESPONSIBILITIES:
- Ensure proper procurement of third-party client IDs related to access by obtaining, completing and validating the proper client paperwork
- Incident ticket handling for quick resolution on a variety of any access related topics or requests
- Verify that appropriate security-related settings on all applicable accounts conform to needs of the team members role
- Organize and document audit information for review as needed
- Provide assistance and instruction to end users on access related issues
- Assist with development and implementation of improvements to the Access Management process
- Assist in handling escalations from customers, colleagues and clients
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by Accuity team members
- Follow-up and update incident and access ticket status and information
- Create, maintain and manage remote access staff lists, permissions, etc.
- Assist in producing reports on performance and key metrics provided by management
- Collaborate with implementation team to provide go-live access for initial user teams
- Coordinate environment changes between network team and user groups
- Maintain up-to-date software on user machines for access maintenance
- Performs miscellaneous job-related duties, as assigned
Requirements
POSITION QUALIFICATIONS:
Education
:
- Bachelor’s degree or higher required
Experience:
- Minimum of 2 years’ experience in an IT helpdesk/service desk position
- Minimum of 2 years’ experience in healthcare preferred
- Knowledge of Citrix, Cisco AnyConnect, VPN, etc. remote environments
- Proven ability to manage large access projects from implementation to execution
- Proven experience using a PC in a Windows environment, including MS Word, Excel, PPT, Teams and Outlook
- Familiarity with Electronic Medical Record systems (i.e. EPIC, AllScripts, Cerner, etc.), preferred
Knowledge, Skills, and Abilities:
- Ability to use independent judgment and to manage and impart confidential information
- Ability to analyze and solve problems
- Excellent interpersonal and communication (verbal and written) skill
- Detail orientated with strong follow up skills
- Keen ability to work accurately, efficiently, and manage multiple tasks at once
- Independent, focused individual able to work remotely
