The Purple Guys, an Ntiva Company, is a managed services technology company that strives to provide the best IT experience in the region. We work with hundreds of businesses around the Midwest and Gulf Coast regions, helping them to grow by providing solutions to their IT challenges. Our clients see us as an extension of their business, so we focus on building unique relationships with each of them, providing vision and strategy for their technology needs and responding quickly when a technical issue is hindering their work.
Our TeamThe Purple Guys is made up of smart, experienced, hard-working people. We look for team members who are focused on meeting the needs of our clients and are willing to go above and beyondLocation and Schedule:
- This is a hybrid position with the flexibility to work from home, but candidates must be based in the Houston area. Clients visits within the region will be required as needed. Candidates should be comfortable with a mix of virtual and on-site client interactions.
- Monday-Friday, 8am-5:30pm CST
How you’ll make an ImpactAs the Account Manager (AM), your main goal is to drive customer satisfaction and retain and grow the revenue of your respective book of accounts.Summary of Location and Hours
- Hybrid-Remote role (70% remote, 30% Client Onsite Visits or in Office Meetings) Must be able to travel by car to client locations.
- Monday – Friday, approximately 8am-5pm
What you will be doing
- Manage approximately $2M in yearly recurring revenue
- Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
- Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
- Communicate new product and service offerings to clients
- Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
- On-board new clients while collaborating with the new business development team
- Work with the solution architect team to effectively scope client projects
- Identify clients who are at risk and develop retention strategies
- Manage a large client load
- Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
- Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
- Review client invoices monthly and work with finance department on any needed changes
- Engage with client’s who have 60+ day past due balances
- Other duties as assigned
You’ll be successful in this role if you have experience in/with
- 2-5 years of Client Services/Client facing experience (in IT industry, preferred)
- Experience working in a cross functional team
- Superior people skills; client service and people oriented
- Ability to communicate and cooperate with various departments in order to obtain information needed
- Ability to work under pressure, while maintaining a tactful and professional demeanor
- Strong problem-solving capabilities
- Highly organized and strong time management skills
Required language skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Bonus points for
- Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
- Experience with ConnectWise family of products or similar service management system is preferred
- Familiarity with technology, specifically network/system services
The base pay range for this position is expected to be between $75,000 and $85,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.At The Purple Guys, a Ntiva Company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants.
We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/01/24.
