Quality Assurance Clerk

DESCRIPTION OF EMPLOYER: 

Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region.  Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY:

  The quality assurance coordinator will support the operation in preventing mistakes, damage, and adulteration of products through active promotion and implementation of Feeser’s Quality Management System.  This requires hands-on product quality inspections per system requirements, customer complaint review and follow up as well as contribution to continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is Sunday-Thursday 6pm-finish with overtime as required by management.
• Key contributor in execution of site Quality Management System
• Support Loss Control department through internal audits as assigned
• Support all daily inspection and quality activities on production floor
• Evaluate department processes, recommend process and product improvements
• Provide research and follow up of customer complaints
• Assist in corrective and preventative action processes as related to product quality
• Develop and maintain quality tracking metrics, report to management with findings and recommendations
• Provide feedback and data to warehouse trainer and supervisors for employees exceeding maximum allowable quality issues
• Additional duties as assigned

SKILLS REQUIRED:

• Must be able to work independently and be self-directed, but also have ability and understanding of areas that require authorization and direction from supervisor, and when/how to provide regular updates
• Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines and meet objectives
• High level of customer service and ability to effectively interact with all levels within the organization as well as outside with various vendors and providers
• Highly organized, with ability to process a very high volume of paper and information in an effective manner, including ensuring that information and its impact on the organization is absorbed and understood
• Must be proficient in all Microsoft Office applications, Word, Excel and PowerPoint; good comfort level with integrating multiple applications to streamline operations through technology solutions
• Able to use technology effectively to create meaningful reports and measurements
• Professional, articulate and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player

PHYSICAL/COGNITIVE REQUIREMENTS:

• With or without accommodation:
• Ability to follow policies and procedures
• Ability to read, write and interpret information
• Ability to add, subtract, multiply and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit/walk/stand for up to 12 hours per day
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus

QUALIFICATIONS & EXPERIENCE:

• 1-3 years of related experience in quality control or quality assurance role preferred
• Must be able to work in varying facility conditions and temperatures
• Experience using powered industrial equipment preferred
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed.