Our Mission:
2ULaundry is on a mission to give people time back to do what matters most in life. We merge next-generation logistics technology, an innovative cleaning process, and an old-fashioned dedication to customer satisfaction to created millions of hours of free time for our customers and even more magical moments for their families.Behind the scenes? We come to work happy because magical people create magical moments. We always have our customer experience in mind as we continue to grow our business, and we take our employees experience just as seriously.
We make sure our team members have the runway for growth, the feedback and transparency need to evolve in their professional development continuously and feel supported all the while doing incredible work.
The Role:
We're seeking a high performing Store Manager who is passionate and will stop at nothing to build high quality, high performing teams and operations. They will be their team's advocate. They will nurture their team’s development and strategize to attract people who work hard. The Store Manager is motivated, at their core, by building a business and does not need someone to tell them what to do every day.
What You'll Do as a Store Manager:
- Communicate effectively with customers, team members, and ownership team
- Deal with all escalated customer and team member complaints and concerns and resolve them timely
- Provide backup coverage when staff is unavailable
- Identify hiring needs, conduct interviews and hire positive and motivated team members
- Complete all new hire paperwork timely and accurately
- Conduct and/or oversee training and orientation for all new team members
- Model and coach to hold team members accountable to policies, standard operating procedures, and SLAs consistently
- Complete corrective action activities and/or terminations when necessary
- Ensure productivity and quality metrics are being met at all times
- Conduct regular performance evaluations for all team members
- Create and foster teamwork and a positive work environment in order to provide a 5-Star Employee Experience
- Create and post the schedule for all positions, including approving timecards, time off requests, and shift swaps
- Ensure regular maintenance is being performed on all equipment, troubleshoot issues, and make or schedule repairs as necessary
- Ensures store maintenance is completed daily including but not limited to taking out garbage, sweeping, cleaning bathrooms, and maintaining stock and storage areas
- Monitor inventory levels to ensure we are equipped to handle customer orders
- Ensures weekly, monthly and annual payroll budgets are in line with Store’s budget
- Provide regular reports and escalate any store related issues that can’t be solved at the store level
- Other duties as assigned
Who You Are:
- Have at least 1-3 years of managerial experience in a highly operational field.
- Leader capable of mentoring and motivating individuals while fostering healthy working relationships
- Delegator who is able to follow-up to ensure tasks are completed timely
- Influencer who can produce results without micromanaging
- Problem solver who remains calm in stressful situations, resolves conflict, and deals with the unexpected with limited direction
- Decision maker who is able to to process information from a variety of sources and confidently make an informed decision quickly
- Innovator who enjoys identifying opportunities for improvement and implementing changes where needed.
- Communicator who is able to deal with customers and staff at all levels
- Achiever who is organized and able to manage time effectively
- Self-starter that is comfortable in a fast-paced environment where taking initiative is encouraged
What You'll Get as a Store Manager:
- Benefits package, including medical, dental, and vision insurance, 401k, and Employee Assistance Program
- Unlimited PTO policy - that our employees actually use!
- Work with a supportive, driven team working to build a nationally recognized brand
- Resources to help you grow and develop your career
- Heavily discounted laundry and dry cleaning
2ULaundry is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.
