About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.And since day one, we’ve known that our real success lies in our people—the Ohana.With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed.
We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
The Account Management team is a group of hardcore problem solvers and optimizers that love to crush. Our clients love us, and we love them. The Account Managers are a major part of that. We are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup ensuring they are healthy and successful.This position is responsible for managing a portfolio of FareHarbor clients and optimizing their online client experience. This role will be a combination of proactively suggesting changes to promote client success, upselling products to align with client needs, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers.
We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for each FareHarbor account. This position requires you to be based in the Netherlands.
What you’ll do here:
- Build and nurture relationships with FareHarbor accounts across Europe, with a particular focus on the French market.
- Develop a deep understanding of client goals and needs to tailor solutions effectively.
- Continuously evaluate client performance through data analysis and regular communication, driving satisfaction, adoption, retention, and minimizing churn.
- Act as a trusted advisor by proactively suggesting improvements to enhance clients' performance.
- Identify opportunities for expansion and business development to drive revenue growth within your portfolio.
- Become a FareHarbor expert, resolving unique challenges clients face with online bookings and reservation management, ensuring high software adoption and customer satisfaction.
- Stay informed about online booking trends in the tour and activity industry, sharing insights with clients and highlighting FareHarbor's advantages over competitors.
- Collaborate across departments (sales, support, marketing, and more) to deliver the best results for clients.
- Work closely with the product team, providing feedback to influence future product direction and development.
Requirements:
- Legal authorization to work in the European Union.
- Proficiency in English and French; additional languages are a plus.
- At least 2 years of experience in sales or sales-oriented account management, ideally in B2B SaaS or Travel Tech environments.
- Excellent relationship building and communication skills, with a strong commercial mindset.
- Skilled in de-escalating situations and rebuilding rapport with clients.
- Result focused. Excellent prioritization skills and strategic mindset
- Flexibility to travel into countries in EMEA in order to visit partners and discover new opportunities.
- Strong time management, organization, and prioritization skills.
- A proactive self-starter and effective team player.
- Adaptability and flexibility in a fast-paced, dynamic environment.
Bonus Points:
- Experience with using Google Analytics or SEO tools is a plus
- Experience with Salesforce, Hubspots or other CRM systems is a plus.
Benefits
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- Pension Plan
- Central Amsterdam Location
- Discount CZ insurance
- Working in a multicultural environment - 45 different nationalities
- Commuting allowance for public transport & subsidized lunch
- Wellness benefits (Headspace subscription & wellness webinars)
- Hybrid friendly
- Work-from-home assistance
- Educational Opportunities
- Social hours & events and team-building
- 26 vacation days per year
FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.To learn more about how we use your information, see our Privacy Statement for Applicants.
By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
