We are seeking a Product Manager - Conversational AI Platform who knows how to ship great products and deliver exceptional value to customers. You will be in a critical new role at Knock with a unique opportunity to drive business, customer and engineering outcomes as we continue to grow and scale quickly.
PRIMARY RESPONSIBILITIES
- Be the subject matter expert on all of our Conversational AI initiatives and how they impact customers and RealPage products and shared services.
- Creation and enhancing of a conversational AI platform to power automation across the renter journey.
- Cross-functional team alignment on product priorities, roadmap creation, product execution / delivery, and customer activation.
- Product research. You gather feedback and intelligence from a number of sources to inform product opportunities, including customer feedback, market research, competitive positioning, and other software verticals.
- Product planning. You will work with product and engineering leadership, and tech leads to define, size, and create and commit to a technical roadmap focused on engineering initiatives and customer value creation.
- Anticipate and advise on trade-offs and balances of business needs versus technical constraints.
- Product delivery. You will partner with engineering to drive operational performance by holding teams accountable for quality and timeliness to execute on the deliverables that have been agreed upon between teams.
- Product usage measurement. You will utilize data to inform priorities and product decisions. From UX research, to market sizing, to product utilization, you are able to effectively answer business questions within a data driven approach.
- Be knowledgeable on competitive markets and industry forecasts.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- 3+ years in a Product Manager role for a software platform or SaaS company
- Experience working with conversational AI, GenAI, LLM's, etc.
- Solid technical background with understanding and/or hands-on experience in software development and web technologies, a strong technical proficiency with an ability to understand technical requirements
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Knowledge of best practices for the full software development life cycle
- Experience defining short and long term product strategies and execution
- You’ve shipped products with large initiatives with complex requirement and dependencies before
- Strong communication skills with high attention to detail - demonstrated experience presenting information to diverse audiences, both technical and non-technical stakeholders
- You know how to use data - whether its research, measuring usage, or how data is an asset - you are comfortable incorporating data into the way you work
- You know how to ask questions, gather feedback, and distill all of the noise into clear priorities with a winning strategy #LI-REMOTE #LI-JL1
