At IntraFi, we prosper by working hard in an open and creative environment. Our employees enjoy the flexibility of a hybrid work environment (flexible telework/remote schedule) along with robust benefits and career growth opportunities. Our efforts to create and maintain a culture that values our people have led us to be designated among the top fintech companies to work for by American Banker. IntraFi has also been recognized as one of the best places to work by the Washington Post’s Top Workplaces and the Washington Business Journal’s Best Places to Work. Our company is also recognized among Fortune’s lists of Best Workplaces—Small & Medium Businesses and Best Workplaces in Financial Services and Insurance.
Headquartered in Arlington, Virginia, IntraFi – the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits – provides dynamic, all-weather balance sheet and liquidity management solutions to help financial institutions grow franchise value. The company, chosen by thousands of banks since its founding over two decades ago, has assembled the largest bank network of its kind. Its solutions help institutions to acquire high-value, local relationships; purchase funding; and reduce collateralization costs.
Your Role
We are seeking a dynamic Director of IND Operations to drive strategic and operational efficiencies within our deposit sweep business. This key leadership role will oversee operations across our current and future sweep-related services, collaborating with senior leadership to align business objectives and improve processes. If you’re an experienced leader with a passion for innovation and optimizing operational performance, this role is for you!
Your Responsibilities
- Provide strategic direction for our sweep platforms to enhance experiences for all customer and user segments, including custodial agents, banks, and fintechs.
- Lead operational analysis of deposit sweep services to streamline and scale processes, increasing efficiency and meeting growing business demands.
- Manage day-to-day operations for the deposit sweep teams, including recruiting, training, and developing a high-performing team and fostering a culture of continuous improvement to deliver top-tier service.
- Build and maintain strong relationships with key clients and custodial agents.
- Implement tools and technologies to enhance productivity and customer experiences.
- Develop and ensure adherence to operational risk management practices, ensuring compliance with security and regulatory standards.
- Collaborate with sales, marketing, and other internal teams to drive innovation and keep our service offerings competitive.
Required Experience, Skills, and Qualifications
- Bachelor’s degree required (or 5+ years of relevant experience in lieu of degree)
- 10+ years of experience in a brokerage firm or deposit cash sweep operation
- Strong knowledge of the banking and finance industry, applicable regulations, and sweep solutions
- Proven track record of leading large, complex teams and initiatives
- Exceptional strategic planning, communication, and leadership skills
- Ability to multitask, see the big picture, and deliver business results
IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.
