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Job Summary
Charlotte Mechanical is seeking an experienced Residential Service Plumber to join our team in Charlotte, NC. In this role, you will perform a variety of plumbing repairs and maintenance for residential customers, ensuring top-quality service and customer satisfaction. The ideal candidate is a dedicated professional with 2–5 years of plumbing experience, strong problem-solving skills, and a customer-focused attitude. You will have the opportunity to work in a supportive environment that values quality workmanship and integrity, all while helping homeowners resolve their plumbing needs promptly and professionally.
Qualified candidates are encouraged to apply and become part of the Charlotte Mechanical family.
Key Responsibilities
- Diagnose and repair residential plumbing issues: Troubleshoot problems such as leaks, clogs, low water pressure, and fixture malfunctions, providing effective solutions for homeowners.
- Perform maintenance and installations: Conduct routine maintenance on plumbing systems (pipes, drains, water heaters, etc.) and install or replace fixtures and appliances (sinks, faucets, toilets, water heaters) as needed to keep systems running smoothly.
- Ensure quality and code compliance: Complete all work in accordance with local plumbing codes and safety standards, maintaining a high standard of quality on every job.
- Customer communication: Communicate clearly and respectfully with customers about diagnosis, repair options, and preventive maintenance tips. Provide a friendly, professional experience to every customer, answering questions and ensuring their peace of mind.
- Job completion and documentation: Stay on the job until the work is fully completed and the issue is resolved. Maintain a clean and safe work area during and after service. Complete all required service tickets, documentation, or mobile app entries (using company-provided Apple devices) promptly after each job.
- Teamwork and availability: Work independently and as part of the Residential team to efficiently complete scheduled calls. Coordinate with dispatch and other team members as needed. Be available for a rotating on-call schedule to handle emergency after-hours or weekend service requests when assigned.
Requirements
Requirements & Qualifications
- Experience: 2–5 years of professional plumbing experience, preferably in residential service environments. Proven ability to diagnose and fix a wide range of residential plumbing issues.
- Strong work ethic: Commitment to finishing each job with high quality workmanship and willingness to stay until the job is done and the customer is satisfied, even if it requires extended hours.
- On-call availability: Ability to participate in a rotating on-call schedule for evenings or weekends as needed. Reliability in responding to emergency service calls during your on-call shifts.
- Communication skills: Excellent communication and customer service skills. Friendly, courteous demeanor with the ability to explain technical information to customers in simple terms and represent the company professionally.
- Physical capability: Ability to safely lift up to 75 lbs and perform physically demanding tasks (e.g. bending, kneeling, crawling) as required on the job.
- Driving & records: Valid driver’s license with a clean driving record. Comfortable driving to job sites in the greater Charlotte area.
- Clear background: Must be able to pass a background check and drug screening, reflecting the company’s commitment to safety and trustworthiness.
- Tech savvy: Comfortable using Apple devices (iPhone/iPad) and related software/apps for receiving work orders, documentation, and communication. Familiarity with mobile technology in the field is required.
About Charlotte Mechanical
Charlotte Mechanical is a family-owned and operated HVAC and plumbing company with over 20 years of experience serving the greater Charlotte area?. We are known for our superior, award-winning service, dependable workmanship, and competitive prices?. As a fast-growing company, we pride ourselves on maintaining a safe, positive work environment and a culture built on integrity and customer satisfaction. We offer competitive salaries and a comprehensive benefits package that goes above and beyond – including paid overtime, health/dental/vision insurance, paid vacation and holidays, and a 401(k) plan.
Charlotte Mechanical also believes in giving back to our community and supporting our team members’ growth. When you join our team, you become part of a supportive, professional family that works together to keep our customers comfortable and happy.
If you meet the qualifications above and are ready to advance your career as a residential plumber, we encourage you to apply today and join the Charlotte Mechanical team!
