VKYC- Auditor

What is this role about :

Responsibilities:

• Conduct comprehensive audits of recorded VKYC calls to ensure VKYC relationship managers have adhered to standard operating procedures (SOP) prior to approval of VKYC calls.
• Verify and ensure every VKYC call is compliant with regulatory guidelines and internal policies, document any deviations or non-compliance issues. 
• Assess the quality of customer interactions, document and provide detailed feedback to the VKYC team and Quality Assurance teams, highlighting areas of improvement and best practices.
• Identify potential patterns in operational risks, such as fraud, identity theft, and suspicious activities, during VKYC calls.
• Assist in the development and delivery of training programs for VKYC relationship managers to enhance overall performance and quality of VKYC process. 
• Work closely with the user risk teams and other relevant departments to ensure a holistic approach to risk management and customer onboarding.
• Stay updated on the latest VKYC technology, regulations, and industry trends to continuously improve audit processes and standards.

Apply If You Have:

• Minimum of 4 years of experience in customer service, customer onboarding, risk management, or a similar role within the BSFI industry, preferably in a phone/video banking/telesales setup.
• At least 1 year of experience in quality control department within BSFI industry, preferably in a phone/video banking/telesales setup.
• Bachelor’s or Master’s degree/ diploma from a recognized institution.
• Experience in working with Excel & SaaS platforms for quality audit and quality process.
• Excellent communication skills in English & Hindi. Proficiency in regional languages such as Kannada, Tamil, Telugu & Malayalam will be an added advantage.