Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
About the Team
The Customer Story team is building the foundation for how merchants understand and serve their customers. We're responsible for storing and delivering all customer-related data — from rich customer profiles to detailed timelines of every shopper interaction. We connect and unify data from e-commerce platforms like Shopify and Magento, including orders, products, shopping carts, and more. Our mission is to make this data easily accessible, actionable, and real-time — powering personalized experiences and smarter decisions across the entire platform.
What You'll Do
- Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.
- Optimize our apps for speed and scalability, ensuring they work smoothly on any device or browser.
- Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.
- Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.
Who You Are
- You’ve got 5+ years of experience with JavaScript and/or TypeScript.
- You know the ins and outs of the frontend stack—CDN, Cache, Webpack, CI/CD.
- You’ve worked in high-traffic environments — where scalability and performance are crucial.
- You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.
- You follow best practices (SOLID, React/Redux), but you're not afraid to make smart trade-offs when necessary.
- You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.
Nice to have: You’re familiar with react-query, async state management libraries, SWR, and WebSockets.
Perks & Benefits
- 💰Competitive salary & equity (90th percentile of the market worldwide)
- 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
- 🤕 Paid sick leave
- 🧸 Paid parental leave (16 Weeks)
- 💻 MacBook Pro
- 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- 💆🏻♀️ Get €700 to set up your workstation at home (working from home should feel breezy)
- 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com.
Let’s grow together!
