Who we are: Simply put, a FinTech startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure - hub- - a savings account that allows you to consolidate your finances in a single intuitive view.
Who we- re looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking - impact and growth- . Our office is not just fun, it is human, nimble and business-like.With rich experience in the world's leading tech companies and banks, we deeply and equally understand both the - fin- and - tech- in fintech.
Funded by leading global VCs, we- re in pursuit of a fantastic experience for both our consumers and colleagues.
At epiFi you will :
- Monitor and document unusual activity and patterns in customer’s transaction behavior.
- Outcall customers to seek clarification or any additional information requirement.
- Interpret evidence from internal and external tools and systems to determine the legitimacy of customer behavior across multiple products.
- Perform required tasks following regulations, business policies, and standard operating procedures (SOPs).
- Conduct thorough research and make complex investigation decisions independently, adhering to workflow and procedural guidelines.
- Work within defined Turnaround Times (TAT) to meet investigation and resolution deadlines.
- Demonstrate flexibility to work extended hours, including overtime, to meet business requirements.
- Collaborate with cross-functional teams to enhance risk detection and mitigation processes and provide feedback/suggestions on the ongoing process.
- Maintain accurate and detailed documentation of investigations and decisions.
You should apply if you :
- Bachelor’s or Masters degree/ diploma from a recognized institution
- Must have quantitative skills to solve complex problems.
- Proven experience in user risk escalation management and transaction monitoring.
- Excellent verbal and written communication skills in English. Verbal fluency in Hindi is essential and in other languages is a plus.
- Familiarity with customer relationship management (CRM) systems like Freshdesk.
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