Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program’s executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage state-of-the-art technical control services, telecommunications networks management, circuit engineering, and equipment maintenance across secure and non-secure voice, data, optical, record, and digital message traffic services.
Roles and Responsibilities:
- Ensure 24x7x365 circuit restoration, fault isolation, and status reporting in alignment with DoD regulations and operational procedures.
- Oversee circuit engineering, system engineering, quality control (QC), testing, trend analysis, and performance monitoring in accordance with DoD policies.
- Designate node site coordinators to support DoS worldwide missions and maintain the technical control group’s email communication for message coordination.
- Manage the Technical Control Facility Service Desk, ensuring completion of tasks related to day-to-day operations, COMSEC integrity maintenance, and trouble ticket management.
- Perform network administration, maintain, and engineer transport equipment and networks, and ensure compliance with security standards.
- Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the established Government Maintenance Plan/SOP.
- Manage COMSEC accounts and perform encryption changeovers, issues, and destruction in compliance with DoD standards.
- Develop and maintain a comprehensive training program for all technical control personnel, including hands-on training on troubleshooting circuits.
- Utilize assessment tools like MADSS for real-time and predictive assessments of operational impacts on the DODIN.
Qualifications/Experience:
- Active TS/SCI Clearance
- Minimum five years’ experience with managing and operating cryptographic facilities.
- Demonstrate knowledge in maintaining the operational status of a Tech Control Facility
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
- Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order.
- Demonstrated ability for oral and written communication with the highest level of management.
- Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk.
- Ability to provide technical directions and supervision in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
- Knowledge of industry-accepted standards and best practices related to Information Management Operations and ITSM best practices.
- Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
Education/Certifications:
- Bachelor's Degree in a related field (required).
- ITIL (preferred).
