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Implementation Architect

ForterLondon, United KingdomRemote, Onsite

About the role:


As an Implementation Architect at Forter, you will be responsible for collaborating with Sales, Product, Analytics and Engineering to help design and implement optimized payment and e-commerce solutions with our clients that combat fraud and protect the integrity of digital transactions. Your expertise in identity and access management, payment orchestration, PSP operations, security protocols, and/or e-commerce industry standards will be critical in ensuring our platform remains at the forefront of fraud prevention for the largest global merchant brands and financial services organizations that we partner with.  This role will be a senior member of our dynamic Implementation & Delivery team, which plays a pivotal role in going live with new customers, expanding solutions with current clients and partners, and influencing our future product roadmap.

What you’ll be doing:


  • E-commerce System Analysis: Conduct technical requirement deep dives with clients to understand their business goals and how Forter can help achieve and even outperform those metrics.  This may include analysis of various commerce platform workflows (such as through SFCC, Shopify, SAP, etc.), customer identity verification, and/or payment systems (including credit card processing, mobile wallets, and online banking) to identify how Forter's solutions can be implemented.
  • Solution Design: Support pre-sales activities by contributing to solution design, proposal development, and client presentations. Collaborate with cross-functional teams, including software engineers, analysts, and product managers, to design and architect robust solutions for clients and partners.
  • Documentation: Create and maintain detailed technical documentation, including architectural diagrams, specifications, and implementation guidelines.
  • Project Management: Drive end-to-end solution integrations that align with client objectives and timelines.
  • Technical Leadership: Provide technical leadership and mentorship to the development team, guiding them in the implementation of e-commerce optimization solutions, as well as identifying and filling technical expertise gaps across our Delivery team.
  • Compliance: Stay up-to-date with industry regulations, standards, and best practices related to payment security and fraud prevention, ensuring our solutions remain compliant.
  • Risk Assessment: Continuously assess and monitor the risk landscape, identifying emerging threats and proactively adapting security measures to counteract them.

What you’ll need:


  • Bachelor's or Master's degree in Computer Science, Information Security, or a related field.
  • Proven experience (5+ years) working specifically within e-commerce or payment system solutions, security, and architecture / implementation, and ideally 8+ years of professional industry experience.
  • Proven solution design experience, including working with cloud-based services and architecture and a strong understanding of development tooling processes, and methodologies.
  • Familiarity with machine learning and data analytics for solutions, such as fraud detection.
  • Exceptional problem-solving and analytical skills.
  • Excellent communication and collaboration abilities, especially in the field working directly with major enterprise clients, prospects, and partners.  Ability to present complex tech concepts to business stakeholders and working well in a cross-functional team environment.
  • Working knowledge of various payment flows, such as card processing, bank account based payments, online payment platforms (PayPal, etc.), digital wallets (ApplePay, etc.), Buy-Now-Pay-Later services (Klarna, etc.), and more would be a major plus.

Benefits:


  • Competitive salary and quarterly bonus plan
  • Restricted Stock Units (RSU's)
  • Private health insurance, including vision and dental coverage
  • Generous PTO policy
  • Half day Fridays, every Friday
  • Home office stipend

About us:


Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.The Forter Decision Engine finds patterns across more than one billion identities in our dataset.

We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 


  • Great Place to Work Certification (2021, 2022, 2023)
  • Fortune’s Best Workplaces in NYC (2022)
  • #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
  • Forbes Cloud 100 (2021, 2022)
  • SAP Pinnacle Awards “New Partner Application Award” (2023) 
  • Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:


We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms.

So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:


At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.


Forter's Applicant Privacy Policy


Life at Forter

Forter provides new generation fraud prevention to meet the challenges faced by modern enterprise e-commerce. Only Forter provides fully automated, real-time Decision as a Service fraud prevention, with approve/decline decisions backed by a 100% chargeback guarantee. The system eliminates the need for rules, scores or manual reviews, making fraud prevention friction-free. The result is fraud prevention that is invisible to buyers and empowers merchants with increased approvals, smoother checkout and the near elimination of false positives - meaning more sales and happier customers. Behind the scenes, Forter's machine learning technology combines advanced cyber intelligence with behavioral and identity analysis to create a multi-layered fraud detection mechanism. The result is best for online merchants, and best for online customers.
Thrive Here & What We Value1. Trust central to Forter's operations2. High talent attraction, retention, and engagement3. Culture strengthening as the company grows4. Hybrid work model embraced5. Equal Employment Opportunity employer6. Psychological safety and career development emphasized7. Values-driven talent attraction and retention8. Trust built through data-driven insights
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