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Software Engineer III

DialpadBengaluru, IndiaOnsite

About Dialpad


Ai that means business


Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Visit dialpad.com to learn more.

About the team


Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role


We are seeking a talented Fullstack  Software Engineer to help build and maintain our customer and partner facing tooling, automated workflows and administrative features for various products & services in our ecosystem. You will be responsible for designing, developing, and testing new features and improvements to our existing tooling and admin features. You will work closely with product managers, UX designers, backend developers, and other engineers to deliver a world-class communications platform to our users. 

What you’ll do 


  • Design and implement new features and enhancements to Dialpad's tooling and admin features.
  • Build and maintain partner portals, which allow third-party organizations to manage their own Dialpad accounts and services.
  • Develop automated workflows to support the growing needs of customer support and ensure smooth operations.
  • Work with other engineers to ensure the scalability, performance, and reliability of the platform.
  • Collaborate with UX designers and product managers to define and refine requirements for new features.
  • Write high-quality, maintainable, and testable code using modern software development practices.
  • Work in an agile development environment with a focus on continuous integration and delivery.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Troubleshoot and debug issues with existing features, as needed.
  • Stay up-to-date with the latest frontend technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on-time and with the highest quality.

Skills you’ll bring


  • 5 + years of experience in FullStack, preferred previous experience in building web based tooling and support applications
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc
  • Experience with building reusable and modular components.
  • Attention to detail and a focus on code quality and maintainability.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Ability to write clean, modular, and maintainable code.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services.

Dialpad benefits and perks


Benefits


and wellness


An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development


Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture


We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity


Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad


At Dialpad, we are passionate about 

Doing the Right Thing.

 This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can 
Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification.

At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Life at Dialpad

Dialpad's mission is to make business communications great. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad's product suite covers the full range of modern business communications needs with Dialpad, UberConference and Call Center solutions all powered by VoiceAI. Today more than 55,000 of the world's most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to be more productive. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench. Visit dialpad.com for more.
Thrive Here & What We Value1. Collaborative culture that elevates teammates and celebrates wins2. Inclusive workplace with emphasis on intersectionality3. Competitive salaries (stock options)4. Flexible time off and wellness benefits5. Continuing education stipend6. Monthly stipends for home internet, cell phone bills, etc.
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