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Engagement Manager (Remote)

HackerRankWithin IndiaRemote

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire, and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market with the ethos of
“Skills over Pedigree”. Everyone at HackerRank is passionate about the mission and we are looking to add smiling faces to help us “Accelerate the World’s Innovation” by making skills matter more the pedigree. This position is full-time and Remote within India.As an Engagement Manager, you will be part of our Professional Services team. The Professional Services team is a critical part of our overall go-to-market strategy and takes the lead in delivering expertise to all of our most important customers.

You might say it's a little bit of professional services and customer success all in one role, so it includes a fair amount of non-billable work. The primary purpose of our professional services team is to make our customers successful.

You will be working on:

  • Consult with customers to understand issues and solve problems with expert advice or delivery of projects and programs.
  • Deliver Projects that you expertly scope and project manage to a successful conclusion. 
  • Manage Programs that allow HackerRank to stay engaged with customers for extended engagements in support of customer retention or ongoing managed services.
  • Collaborate with and lead teams in support of customer projects and programs.
  • Ownership and accountability in delivering Customer Delight throughout all phases of the customer journey
  • Belong to an amazing team that values what you do.

We are looking for:

  • 4+ years of experience in hands-on delivery in a SaaS environment.
  • You enjoy taking a consultative approach and being an industry and product expert.
  • Excellent organization skills, attention to detail, and familiarity with project management practices.
  • Ability to lead cross-functional teams and deliver projects on schedule.
  • Excellent written, verbal, and presentation skills, with the ability to effectively explain concepts to technical and non-technical audiences.
  • Expertise in establishing project governance and maintaining peer relationships with customer executives.
  • Capability to deal with ambiguity and uncertainty and the ability to shift gears gracefully.

Nice to have (optional):

  • Working knowledge of human resources, talent acquisition, or learning & development.

Benefits & Perks:

We have a full package of competitive benefits and perks, which include the following:

  • One-time home office set up stipend
  • Monthly Remote Work Enablement Stipend
  • Professional Development Reimbursement
  • Wellbeing Benefits (Headspace, Cleo, etc)
  • Unlimited paid time off, paid leave for new parents, and flexible work hours
  • Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
  • Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 24M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time.

Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Notice to prospective HackerRank job applicants:

We’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information.Here’s how to spot the real deal:

  • Out Recruiters use @hackerrank.com email addresses.
  • We never ask for payment or credit check information to apply, interview, or work here. 

Thanks for your interest in HackerRank!#LI-Remote

Life at HackerRank

HackerRank is a technology hiring platform that is the standard for assessing developer skills for over 1,000 companies around the world. By enabling tech recruiters and hiring managers to evaluate talent objectively at every stage of the recruiting process, HackerRank helps companies hire skilled developers and innovate faster.
Thrive Here & What We Value- Passionate about the mission- Datadriven givers who take full ownership of their work- Love delighting customers- Comprehensive total rewards package (including salary, incentives, equity, insurance, stipends)- Equal employment opportunity and affirmative action employer- Flexible remotefirst work culture- Unlimited paid time off, parental leave, flexible hours- Insurance for employees and dependents- Employee stock options
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