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Technical Key Account Manager (Web3)

GelatoSwitzerlandRemote, Onsite

Description


Gelato is an all-in-one Ethereum Rollup as a Service Platform built without limits. Designed to be super-fast, incredibly secure, and infinitely scalable, Gelato rollups allow anyone to build and deploy their fully serviced Layer 2 chains on Arbitrum, Optimism, Polygon, Celestia and more at a pace natively integrated with Web3's favorite tools and services like Etherscan, The Graph, Pyth, Layer Zero and many more launching a production-ready web3 development environment from the Genesis block.

Position Summary:


We are looking for a Technical Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong technical background and be adept at understanding and addressing the needs of engineers and technical stakeholders within our client organizations. 

Key Responsibilities:


  • Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
  • Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
  • Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
  • Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
  • Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
  • Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
  • Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.

Requirements


  • Minimum of 3 years experience in key account management or a related role in the SaaS API industry.

  • Understanding of Web3 infrastructure, especially pertaining to the RPC business.
  • Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
  • In-depth understanding of Web3 including DeFi and Rollups.
  • Experience with CRM software like Hubspot or Salesforce.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with a focus on customer satisfaction.
  • Bonus: Coding Experience.
  • Bonus: Worked in Web3 before for at least 1 year.

Benefits


What we offer:

  • Small, fully remote team with an office in Zug, Switzerland
  • Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum
  • Generous token vestings paid in the network’s native $GEL token
  • Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)


Life at Gelato

Thrive Here & What We Value1. Fully Remote Environment with Headquarters in Zug, Switzerland2. Shaping Future of Blockchain through RollupAs-A-Service Platform3. Exposure to Cuttingedge Web3 Technologies and Middleware Services4. GEL Token Package for Stakeholding and Strategic Involvement5. Backed by WorldClass Investors (Dragonfly, IOSG, Galaxy Digital, ParaFi, Gnosis, Stani Kulechov)6. Competitive Salary Offer7. Opportunity to Travel for Industry Events and Networking8. Access to Amazing InPerson Offsites Worldwide
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