logo inner

Ecosystem Success Manager

Sei LabsWorldwideRemote, Onsite
This job is no longer open
Sei is the first Layer 1 specialized for trading, optimizing every layer of the stack to offer the best infrastructure for trading apps of all types - NFT marketplaces, gaming DEXs, and DeFi DEXs.
Backed by Multicoin, Delphi, Coinbase, Hudson River, GSR, Flow Traders and angels from LayerZero, Frax, and Anchorage, Sei has 150+ teams from Arbitrum, Avalanche, Polygon, Solana, Aptos, and Sui building ahead of mainnet.We're a globally distributed team so new team members have the option of full remote work.Start date: immediateComp: competitiveWe are seeking an experienced Partner Success Manager to help us grow and scale our ecosystem partner base. As a Partner success manager, you'll be responsible for creating a seamless and rich Partner Journey, driving NPS, partner retention, and up-sell/cross-sell activities.  This role will be reporting directly to the Head of Ecosystem.


  • Develop a comprehensive partner success strategy that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners
  • Turn strategies into tactics and deliverables that drive the metrics
  • Gather feedback from partners and help incorporate that into product roadmap 
  • Act as the voice of the partner throughout the organization, working with Product, Partnerships and Marketing to ensure that partner desires and frustrations are well understood, prioritized and addressed
  • Identify opportunities for continuous growth for partners, post product integration
  • Implement industry best practices and processes to ensure scalable, repeatable results
  • Drive true value for partners and their end users
  • Help foster company-wide culture of Customer Success


  • At least 5 years of experience in a Customer Success Manager or related role
  • Exposure to crypto infrastructure business
  • Demonstrable revenue growth through cross/up-selling - a “revenue focussed” mindset
  • Strong interpersonal skills and the ability to drive results
  • Ability to create client focussed strategies, implement them, track performance, and achieve set objectives
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service 
  • Accountability and personal organization are essential
  • Proven record of driving customer satisfaction and enhancing customer experience
  • Experience managing top tier accounts and exec level individuals 

Apply for this job

This job is no longer open

Life at Sei Labs

Sei Labs builds open sourced technology for the high-performance Sei Blockchain, the fastest Layer 1 blockchain designed to scale with the industry. The unique optimizations built into Sei enable Web3 applications to reach Web2 level scale and performance, driving the mass adoption of digital assets.\n\nThe Sei Labs team is comprised of former Google, Goldman Sachs, Robinhood, Nvidia, and Databricks veterans dedicated to onboarding the next billion users onto a vibrant ecosystem of applications.\n\nSei Labs has raised over $30M from top investors including Jump Crypto, Multicoin Capital, Coinbase Ventures, Distributed Global, Hudson River Trading, and Flow Traders.
Thrive Here & What We Value- Globally Distributed Team- Full Remote Work Option- Backed by Multicoin, Delphi, Coinbase, Hudson River, GSR, Flow Traders, LayerZero, Frax, Anchorage- 150+ Teams from Arbitrum, Avalanche, Polygon, Solana, Aptos, Sui Building Ahead of Mainnet- Constant Pipeline of High Priority Dapps- Thriving Community of Sei Native Builders- Smooth Developer Onboarding Journey- Holistic Strategy Creation for Attracting New Developers- 360 Degree Developer Feedback Loop
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2024