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Customer Success

Flashpoint Talent NetworkThe United States, United Kingdom | CanadaRemote, Onsite

Are you a customer-centric individual who enjoys helping customers solve problems and make the best use of software for their needs? Within the Customer Success department, you will play a key part in fulfilling our mission to deliver the highest-quality technical support to our growing customer base and assist in solving complex customer problems using Flashpoint Ignite. You will assist in helping identify and execute key strategic priorities for the growth and scaling of technical support to the team. Our customer-facing employees typically have experience as practitioners in the security space and are able to speak to the unique needs of our clients having been in their shoes previously. From direct support and operations, to our educational focused team there are many opportunities to drive our customer-obsessed culture. Can you envision yourself providing direct support to a broad spectrum of customers, aiding them in effectively utilizing
Flashpoint Ignite and our other services to accomplish their missions? Our Customer Success teams cover a wide range of clients, areas, and functions and we frequently open positions that cater to various interests. If you are unable to find a current role that matches your specific interests or experience, please select the option below that closely corresponds to your background, and become a part of our Talent Network.By joining our Talent Network, you opt-in to communication from our Recruitment Team on new and upcoming roles aligned to your interests.Areas of Interest: 

  • Technical Customer Success: Directly own customer accounts, ensuring they are making the best use of our products for their use cases. Most of the team is composed of former Intel Analysts or Security practitioners who want to stay technical while supporting a broad range of clients. 
  • Customer Success Operations: Focused on optimizing the CS teams tooling, processes, and measuring success
  • Customer Training & Onboarding: From onboarding to enabling our customers, this function provides live training, develops training material, and general education to a wide range of different end users. 

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