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Resident AI Engineer

This job is no longer open


We’re looking for a Resident AI Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Manager of Customer Success and Technical Support Engineering. 

We are hiring for this position in the US, UK, Germany, or Serbia. 

We can only provide work authorization/visa sponsorship in Germany.


Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Resident AI Engineer, you'll make an impact on your team by:

  • As part of Rasa’s customer support engineering team, work on site with our customers’ architects, developers, and operations staff to design, implement, and run Rasa deployments

  • Serve as the customers’ go-to-resource for handling all Rasa-related projects and issues

  • Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments

  • Help champion an environment for ongoing strategic customer success

  • Document customer feedback and share with Rasa’s product and engineering organization

  • Participate in Rasa internal training and education sessions


  • Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management

  • A minimum of 5 years professional work experience with Rasa or equivalent

  • Leadership or managerial experience in major transformation efforts involving significant process, organizational and technology change

  • Experience serving as part of a key customer leadership team, working with technical and business decision makers

  • Ability to act as an industry encouraging leader in both customer meetings and public settings 

  • You will be working from the US, UK, Germany, or Serbia.

Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!


  • Flexible hours and a dedicated remote budget

  • A stipend for professional development fund & 6 paid education days to help you grow within your role

  • 26 days of PTO

  • A Macbook, and other tech to help you to do your job

  • We have regular remote team events, as well as a company-wide offsite annually

  • Health benefits (USA only) // Vitality Health (UK only) // Private Health optional (Serbia Only)

You can find more information about our benefits per location here:

Rasa Perks & Benefits


Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others.

The company was founded in 2016 and is remote-first with a global presence.Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

Please be mindful of the hiring location(s) listed.

You must be located in and a resident of the location(s) listed for us to proceed with your application.

This job is no longer open

Life at Rasa

At Rasa, we're building the standard infrastructure for conversational AI. With over half a million downloads since launch, our open source tools are loved by developers worldwide, and Rasa runs in production everywhere from startups to Fortune 500s. Our friendly community is growing fast, with developers from all over the world learning from each other and working together to make text- and voice-based AI assistants better. Rasa's machine learning-based dialogue tools allow developers to automate contextual conversations. What are contextual conversations? Real back-and-forth dialogue that is handled seamlessly. Taking AI assistants beyond fixed question / answer pairs creates exciting new use cases for people and business. The tip of the iceberg include automation of sales & marketing, internal processes, and advanced customer service that integrates into existing backend systems. With Rasa, companies control their own destiny, investing in AI that they own and ship instead of relying on third parties. Rasa has raised $14 million in total funding from Accel, Basis Set Ventures and open source founders such as Ross Mason (MuleSoft), Mitchell Hashimoto (Hashicorp) and Florian Leibert (Mesosphere). The company is headquartered in San Francisco, CA, with R&D offices in Berlin, Germany and was founded in 2016.
Thrive Here & What We Value1. Rasa - Leader in generative conversational AI for enterprises2. Open and adaptable platform aligning with business logic3. Enhances customer interactions while reducing costs4. Privately held (StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures)5. Remotefirst company with global presence6. Equal opportunity employer committed to inclusive growth
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