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People Operations Manager

This job is no longer open

Your turn to start the conversation.Write the future at Rasa.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa.

That’s our message. 

Join us and add yours. 


We’re looking for a People Operations Manager to join our Operations team. You will be involved in the whole employee life-cycle and take over different projects that touch different topics such as engagement, DEI or benefits. By being involved in every aspect of the employee journey you will have a direct impact on the company's growth and further development. You will be reporting to the People Operations Lead. 

Full-time - 100% remote - Location: Serbia

  • This is a remote position, but we cannot hire outside of Serbia for this position. 

  • Rasa cannot provide work authorization (visa sponsorship) for this position.


We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. We’re hiring a People Operations Manager to ensure we have the best employee experience provided to our employees as well as our candidates globally. The role plays a key part in our organization to be able to create an inclusive work environment and deliver the best support possible in every aspect of the employee cycle across the company. As a People Operations Manager, you'll make an impact on your team by:

  • Being the go-to person for employment topics on a day-to-day basis for all our entities with a main focus on Serbia.

  • Guiding employees through the whole employee lifecycle, such as onboarding, payroll, offboarding, administration and visa-related requests.

  • Being responsible for managing and updating of our internal people systems (e.g. BambooHR).

  • Helping build and implement a system to support an inclusive and diverse community throughout the company. 

  • Be a part of different people projects (e.g. engagement topics) 


You're passionate to create the best employee experience possible by taking ownership of different invitations and want to foster an inclusive work environment. 

  • You’re an expert of the employment laws in Serbia

  • You have experience managing payroll

  • Experience in working with an HRIS, preferable with BambooHR

  • Exceptional communication skills - you are able to communicate effectively and build relationships at all levels of the organization

  • Good stakeholder management skills

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!


This role sits within our Operations department, which is managed by our VP, Operations. This role will be lead by our People Operations Lead. While you are located in Serbia you will still collaborate with stakeholders across the company and different locations, including the UK, US, Germany and France. 


  • Flexible hours and a dedicated remote budget

  • A stipend for professional development & 6 paid education days to help you grow within your role

  • 26 days of PTO + paid sick leave + paid public holidays

  • A Macbook, and other tech to help you do your job

  • We have regular remote team events, as well as an annual company-wide offsite

  • Private Health optional

  • Equity options

You can find more information about our benefits per location here:

Rasa Perks & Benefits


Rasa is the leader in generative conversational AI, empowering enterprises to optimize their customer service processes and reduce cost, by enabling next-level AI assistant development and operation at scale. Combining pro-code and no-code options, our platform enables cross-team collaboration for smarter and faster AI assistant building to accelerate time-to-value significantly. Our unique approach transparently leverages a LLM-native dialogue engine, that makes Rasa a reliable and innovative partner for enterprises seeking to significantly enhance their customer interactions with seamless conversational experiences.

Rasa provides the data privacy, security, and scalability needed by our Fortune 500 enterprise customers. Rasa is privately held, with funding from Accel, Andreessen Horowitz, and Basis Set Ventures. www.rasa.comRasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

Please be mindful of the hiring location(s) listed.

You must be located in and a resident of the location(s) listed for us to proceed with your application.

This job is no longer open

Life at Rasa

At Rasa, we're building the standard infrastructure for conversational AI. With over half a million downloads since launch, our open source tools are loved by developers worldwide, and Rasa runs in production everywhere from startups to Fortune 500s. Our friendly community is growing fast, with developers from all over the world learning from each other and working together to make text- and voice-based AI assistants better. Rasa's machine learning-based dialogue tools allow developers to automate contextual conversations. What are contextual conversations? Real back-and-forth dialogue that is handled seamlessly. Taking AI assistants beyond fixed question / answer pairs creates exciting new use cases for people and business. The tip of the iceberg include automation of sales & marketing, internal processes, and advanced customer service that integrates into existing backend systems. With Rasa, companies control their own destiny, investing in AI that they own and ship instead of relying on third parties. Rasa has raised $14 million in total funding from Accel, Basis Set Ventures and open source founders such as Ross Mason (MuleSoft), Mitchell Hashimoto (Hashicorp) and Florian Leibert (Mesosphere). The company is headquartered in San Francisco, CA, with R&D offices in Berlin, Germany and was founded in 2016.
Thrive Here & What We Value1. Rasa - Leader in generative conversational AI for enterprises2. Open and adaptable platform aligning with business logic3. Enhances customer interactions while reducing costs4. Privately held (StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures)5. Remotefirst company with global presence6. Equal opportunity employer committed to inclusive growth
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