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UX Researcher

RampNew YorkOnsite
This job is no longer open

About Ramp


Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies.

The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role


At Ramp, UX Research sits within the product design team and is responsible for the processes, tools, and methods product teams use to build with our customers and develop a deep understanding of their needs without compromising our product velocity. UX Research enables product teams to prioritize and build the right solutions today, and to gain the insight to delight our customers with new products they’ll love in the future.UX Research partners closely with product teams to empower them to conduct their own research on questions and hypotheses they’re exploring.

We also work with our product partners to identify areas that would benefit from more foundational research and initiatives, and bring those insights back to the organization.

*Please note that this UX Research role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*


What You’ll Do



  • Identify and execute on research topics in partnership with product teams

  • Design and coordinate studies with clear goals and outcomes

  • Optimize processes, tools and resources that enable UX research at Ramp

  • Build out educational materials and host trainings that teach product teams how to conduct effective research projects that result in actionable insights

  • Pursue areas that benefit from larger generative or foundational research and build compelling evidence-based narratives for the organization

  • Champion our customers and look for opportunities to amplify research projects and share learnings across teams

What You Need



  • Minimum 3 years of experience conducting qualitative UX research at a tech company

  • Experience designing research projects using a variety of methods like usability studies, contextual inquiry, and surveys

  • An operations mindset with an understanding of the logistical challenges and workflows of recruiting for research

  • Ability to manage multiple projects at a time

Nice-to-Haves



  • Understanding of Figma

  • Experience with quantitative data collection and analysis

Compensation



  • The annual salary/OTE range for the target level for this role is $114,750-$135,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Benefits (for U.S.-based full-time employees)



  • 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support

  • Pet insurance

Compensation Range: $114.8K - $135K $114.8K – $135K • Offers Equity

This job is no longer open
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