Company Description
At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.
Job Description
We are looking for a proactive and detail-oriented Virtual Assistant to support our team with administrative, communication, and coordination tasks. The ideal candidate will be organized, tech-savvy, and capable of managing multiple responsibilities efficiently while maintaining a professional and friendly approach in all interactions.A strong working knowledge of HubSpot is essential, as the role involves managing customer interactions, tracking leads, and supporting engagement activities within the platform.
Job Responsibilities:
- Proactively reach out to users via phone calls, emails, and SMS based on workflows built in HubSpot.
- Should have hands-on experience to manage and use HubSpot CRM.
- Engage users who paused or did not complete onboarding/quiz steps to reinitiate their journey.
- Respond promptly to users who request assistance or have product-related questions.
- Follow pre-defined scripts and maintain accurate product knowledge (scripts will be collaboratively developed with Vivoro).
- Support conversion efforts by helping customers understand offerings and encouraging purchases.
- Perform CRM-related tasks such as logging conversations, updating customer records, and tracking engagement.
- Provide operational support linked to customer engagement, as needed.
Qualifications
- Proven experience in sales, customer engagement, or customer conversion roles.
- Excellent verbal and written communication skills.
- Confident in handling live conversations and adapting to different customer scenarios.
- Ability to follow structured workflows and scripts while maintaining a natural and personable tone.
- Comfortable using HubSpot or similar CRM and workflow systems.
- Highly organized, detail-oriented, and self-driven in a remote work environment.
Additional Information
Working Hours:
