Summary of Job:
The Associate IT Systems Specialist will serve as the initial point of contact for all IT infrastructure for offices across the organization. Will engage in efforts with the IT Team to support users, optimize up time for systems, and manage desktops and machines for all users. Spends the majority of time on standard end user or IT support. This job is hybrid and will be based out of our HQ in Austin, TX.Description of Job Duties:
- Provide first line technical support to internal users
- Monitor, manage, and administer network, end-point & security devices
- Handle computer support, setup and user on- and off-boarding
- Support VoIP phone systems
- Google Workplace and Office 365 support
- Participate in Security & Privacy operational reviews
- Service authorization requests as assigned
- Maintain support relationships with outsourced services and vendors as needed
- Evaluate and recommend improvements to IT processes
- Automate internal processes using scripting languages, Zapier, and similar tools
- Continuous tool evaluation to align with best practices and innovation
- Logs, alerts and event response
- Other duties as assigned
Required Education, Knowledge and Special Skills:
- Basic knowledge of how to execute and improve the management of our IT infrastructure.
- Hands-on IT Support experience in a production environment
- Experience supporting Microsoft Windows 10+ and MacOS systems
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, ICMP and TCP/IP protocols and applications
- Experience with Cloud Infrastructures such as Google Cloud Platform, AWS, and others.
- Experience with SAML/SSO solutions such as JumpCloud
- Experience with Mobile Device Management
- Experience supporting one or more Linux distributions
- Ability to resolve technical issues effectively and efficiently
- Excellent verbal and written communication skills, including the ability to explain technical terminology to non-technical end users
Preferred Knowledge and Experience:
- 1 - 2 years of experience in IT support for a business environment
- Prior experience in the pharmacy industry
Other Information About This Job:
- This job is hybrid and will be based in our HQ in Austin, TX.
