LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. The Data Center Operations Technician I is responsible for supporting the daily operation, maintenance, and service of LightEdge’s datacenter environments.
This entry-level role provides foundational experience in hardware deployment, troubleshooting, inventory control, and customer support. The Technician I works under the supervision of senior staff to ensure reliable datacenter performance and adherence to company procedures and safety standards.
Responsibilities
- Deploy, upgrade, and troubleshoot datacenter hardware including servers, cabling, power, and related components.
- Respond to support calls and incidents within the ticketing system; document resolutions accurately and complete change requests within approved maintenance windows.
- Maintain accurate inventory of consumables (drives, cables, SFPs, processors, DIMMs, NICs, etc.) and recycle end-of-life devices appropriately.
- Assist with shipping, receiving, and unpacking of datacenter hardware and components.
- Support physical deployments for new projects including rack location, cabling, and power planning.
- Collaborate with project managers and senior technicians during datacenter expansions, hardware refreshes, and maintenance events.
- Participate in the datacenter on-call rotation to support urgent operational needs.
- Coordinate with vendors for parts replacement, troubleshooting, and hardware returns.
- Assist with datacenter tours and customer visits as requested.
- Support internal and external audits by maintaining accurate documentation and access control compliance.
- Follow all safety, security, and operational procedures to ensure datacenter reliability and availability.
- Perform other duties as assigned.
Education and Experience
- Associate degree in Information Technology, Computer Science, or a related discipline; or equivalent combination of education and work experience.
- 1–2 years of experience in a datacenter, technical support, or managed service provider environment.
- Experience with ITSM tools such as ServiceNow, Salesforce, or equivalent platforms.
- Strong troubleshooting and problem-solving skills in hardware and basic network environments.
- Familiarity with cabling standards and safe handling of power and server components.
- Experience working with vendors or telecom carriers on basic support tickets.
- Excellent communication and interpersonal skills with a focus on teamwork and professionalism.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Demonstrated adaptability and willingness to learn new technologies and procedures.
Preferred Certifications
- CompTIA A+ or Server+
- Network+ (preferred)
- OSHA 10 or similar safety certification (preferred)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
