Staff Solutions Engineer - Americas at Kong

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

What you’ll be doing:

Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
Support PoCs throughout the entire evaluation process
Ensure 100% customer satisfaction across assigned set of accounts
Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs
Create technical documentation for DevOps, implementations, and services engagements
Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
And any additional tasks required by manager

What you’ll bring:

7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
Solid understanding of cloud computing trends and open source business models
You are a strong listener and communicator
You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
Enthusiasm for working in a high profile, fast-paced startup culture

Experience with Docker/Kubernetes and other cloud native platforms
Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.

#LI-TS1

About Kong:

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.Compensation Range: $200K - $250K

Life at Kong

Kong Inc. is the fastest growing Microservices API platform. We exist to broker Information through Enterprises.

We are best known as the creator and primary supporter of Kong, the most widely adopted open-source Microservice API gateway. We're backed by a16z, Index Ventures, CRV, Jeff Bezos (Amazon), Eric Schmidt (Google), Stanford University, NEA and many others.

Join our team to connect the future of infrastructure.

Thrive Here & What We Value

Collaborative environment between Kong Inc. Security and all impacted teams

Focus on maintaining customer trust

Passion for Cyber Security with real difference in protection

Hybrid role (3 days office, 2 days remote)

Drive automation to detect/eliminate malicious agents

Emphasis on collaboration and innovation

Opportunities for career growth

Open communication and feedback culture

Flexible working hours

Customer-obsessed with a focus on satisfaction and high-quality products

Staff Solutions Engineer - Americas

Are you ready to power the World's connections?

What you’ll be doing:

What you’ll bring:

About Kong:

Life at Kong

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