About Hiya
At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity.Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.Today, our Voice Intelligence Platform supports over 500 million users globally.
By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.
About the Position
As a Strategic Customer Success Manager, Carriers, you’ll own the full spectrum of strategic execution and relationship management for Hiya’s telecom carrier partners, driving both expansion and innovation with autonomy and urgency. You will play a pivotal role in delivering services with MasOrange, ensuring that Hiya’s solutions integrate tightly with one of Spain’s leading telecom operators. You’ll translate product advancements into measurable business growth, while navigating complex ecosystems and building deep, multi-level partnerships that reinforce Hiya’s market position.
Your partnership in cross-functional alignment and business reviews will ensure seamless delivery and continuous value realization, directly impacting partner success and company revenue. This role offers a unique opportunity to influence the future of trusted voice communication on a global scale within a mission-driven environment. You’ll thrive in a fast-paced setting where your insights and decisiveness accelerate growth and innovation.
What You’ll Do
- Lead the end-to-end strategy for telecom carrier accounts, ensuring seamless execution, accurate tracking, and full accountability for growth, retention, and partner satisfaction.
- Run impactful QBRs that reinforce Hiya’s value, align on roadmap impact, and drive strategic planning in partnership with cross-functional teams.
- Identify and execute new revenue opportunities beyond contract scope, including monetization of roadmap features, one-time change requests, and recurring growth initiatives.
- Serve as the bridge between product and partner, translating innovation into measurable business outcomes that drive adoption and revenue.
- Build deep, multi-level relationships using org mapping to cultivate internal champions, anticipate stakeholder shifts, and strengthen Hiya’s position within partner organizations.
- Partner cross-functionally with sales, product, operations, and leadership to accelerate outcomes and resolve friction quickly.
- Maintain operational excellence by supporting incident response, troubleshooting issues, and ensuring a responsive, dependable partner experience.
What You’ll Bring
- 5+ years managing high-stakes telecom or key enterprise accounts, ideally with SaaS, SDK/API integrations, or carrier-integrated service platforms.
- Demonstrated success owning strategic partnerships end-to-end, driving adoption, expansion, and roadmap influence.
- Experience leading executive QBRs that align product innovation with business metrics and outcomes.
- Skilled at navigating complex technical ecosystems and connecting business objectives to product strategy.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Deep domain expertise in telecom, mobile technologies, and monetization strategies within carrier environments.
- Excellent communication and stakeholder management skills, with proven ability to influence at C-level.
More Details
When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.
- Start Date: Immediately
- Status: Full-time (40 hours per week)
- Type: (Hybrid 4 days p/w in office)
- Location: Madrid, Spain
- Travel Requirements: Yes.
- Department: Business Development
- Reports to: Snr Director of Carrier Sales, ES Country Manager
- Direct Reports: No
About Our Culture
We’re building a team with a variety of perspectives, identities, and experiences. We strongly believe that diversity makes Hiya stronger, more dynamic, and a great place to grow your career.Our team has been recognized by Built In Seattle, Seattle Business Magazine, Deloitte Technology Fast 500 (#86), and Forbes (#1 Startup Employer).At Hiya, we’re people-centric. We believe in empowering every employee to grow personally and professionally, encouraging ownership, innovation, and collaboration.
You’ll love working here if you’re looking for an innovative challenge in a mission-driven company that’s shaping the future of voice communication.
