Are you a hands-on problem solver with a passion for customer success? Join Ivanti’s global customer support team and help deliver effortless technical support for the world’s leading Everywhere Work solutions. If you thrive on tackling tough software challenges, building trust with customers, and making technology work better for everyone, we want to meet you.
Why this role matters
You’ll be the technical expert who helps organizations unlock the potential of Ivanti’s products—driving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivanti’s cutting-edge software, fuels continuous business improvement, and supports enterprise teams worldwide. By joining us, you’ll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day.
What you’ll do
Resolve technical issues for enterprise customers and partners through our support portal and inbound call queueTroubleshoot and optimize Linux/Unix (LAMP) servers, networking, PKI, virtualization, and SaaS/cloud servicesProvide expert support for Mobile Device Management (MDM) across Apple iOS/MacOS, Android, and Windows devicesPartner with product, engineering, and customer teams to streamline incident resolutionLead efforts to maintain service quality during system outages and escalationsAdvise customers on best practices for deploying and securing Ivanti productsCollaborate across global teams to identify and implement service improvements
What you will bring
7–10 years’ experience in enterprise IT support or equivalent roleProven hands-on troubleshooting skills in Linux/Unix systems and LAMP stack, or networking, PKI, and virtualizationStrong experience with MDM solutions for Apple, Android, and WindowsPractical knowledge of SaaS/cloud platforms (AWS, Azure, Docker), microservices, and B2B customer supportExcellent written and verbal communication, with a customer-first attitudeBachelor’s degree in computer science or a related field, or equivalent professional experience
Preferred skills:
Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systemsCertifications: Linux, CCNA, MCTS, VCPFamiliarity with Exchange, Active Directory, ISA/TMG, NDES, KDCSQL queries and LDAP server managementUnderstanding of PKI, SCEP, and security best practices
Why Ivanti?
Flexible schedules: Work where and when you’re at your bestCompetitive compensation & rewards: Health, wellness, and financial benefits designed for you and your familyGlobal, diverse teams: Connect and collaborate with talented colleagues in 23+ countriesLearning & development: Build your career with world-class training and growth opportunitiesEquity & belonging: Every voice counts. Your experiences help us build better solutions
What drives us
Ivanti’s mission is to elevate human potential by managing, protecting, and automating technology for continuous innovation. Our diverse and inclusive teams are at the heart of delivering world-class solutions for customers everywhere.
Inclusion at Ivanti
We’re proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and walks of life, and strive to build an environment where everyone belongs. Need adjustments during the process? Ready to make a difference? Apply today and join the team elevating Everywhere Work!#LI-VG2
