Senior People Operations Generalist

We are looking for a powerhouse HR professional to join our team and take ownership of all aspects of people operations at SalesRabbit. In this role, you’ll be responsible for the full spectrum of people operations–including benefits, compliance, performance management, employee relations, and total rewards. You’ll serve as both a strategic partner and a tactical expert, building scalable systems, improving processes, and delivering a seamless employee experience. You’ll own critical responsibilities and infrastructure, partnering closely with leaders and employees to build a people-first, performance-driven culture.

To be a good fit for SalesRabbit, you should:

• Have a strong sense of curiosity and love improving processes
• Be both humble and confident—comfortable leading, but always learning
• Thrive in a fast-moving, high-growth environment
• Love customers and helping them succeed
• Be willing to roll up your sleeves and help

To be a good fit for this particular role, we require that you have:

• 5+ years of progressive HR/People Operations experience in a high-growth environment
• Bachelor’s degree in HR, Business, or related field (or equivalent years of relevant experience)
• Proven expertise with HR systems and technology, including administration and optimization (HRIS, benefits, performance tools, etc.)
• Strong analytical skills with experience preparing reports and using data to guide decision-making
• Strong working knowledge of employment law, compliance, and HR best practices
• Demonstrated success in driving process improvement, operational excellence, and employee engagement
• Exceptional organizational skills with high attention to detail and follow-through
• Excellent communication, interpersonal, and conflict resolution skills
• A leadership mindset with the ability to influence and partner across all levels of the organization
• Proven ability to engage effectively in executive-level conversations, building credibility as a trusted business partner
• Experience with contractor and vendor management
• Drive: A proactive, ambitious approach and the ability to consistently go above and beyond to deliver results
• Flexibility: Comfort navigating change, shifting priorities, and managing multiple tasks in a fast-paced environment
• People Focus: A professional, positive attitude with a genuine commitment to supporting others and fostering a great employee experience
• Team Mindset: A willingness to step in where needed, contribute to shared goals, and help the team achieve success
• Operational Focus: Strong priority management and coordination skills, with a sharp attention to detail and a commitment to operational excellence

While not required, experience in the following areas would be a plus:

• Professional HR certifications (PHR, SHRM-CP, or equivalent)
• Prior experience leading or supporting HRIS migrations and system implementations
• Familiarity with payroll processes and reporting
• Exposure to recruiting and talent acquisition

Responsibilities of the role:

• Own all aspects of people operations, including onboarding, offboarding, benefits administration, compliance reporting, and employee file management
• Lead open enrollment, benefits strategy, and ongoing total rewards programs (health, retirement, compensation structure, etc.)
• Manage compliance with ADA, EEO, FMLA, unemployment, workers’ comp, and other labor-related claims
• Oversee the performance management process, including evaluations, feedback, and coaching support
• Partner with leaders to resolve employee relations issues, facilitate conflict resolution, and mitigate organizational risk
• Maintain and improve company policies, SOPs, and HR infrastructure to support growth and scalability
• Provide reporting, analysis, and insights on key people metrics to inform decision-making
• Drive process optimization and build scalable systems across the people operations function
• Support compensation reviews and market analysis to ensure competitive pay practices
• Provide oversight of HR systems and technology stack, ensuring integrations and tools are optimized
• Serve as a trusted advisor to leaders and employees, fostering organizational trust and high performance
• Ensure readiness for audits and provide security/compliance support where needed

• 10 paid holidays
• 20 days of PTO
• Medical, vision, dental, and basic life insurance
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Onsite gym and other wellness initiatives
• Fully stocked break room and weekly catered lunches
• Corporate passes
• Women’s group