About the Job:
The Client Services team at Zero Hash acts as the customer’s trusted advisor and partner, building and growing an ongoing healthy relationship with each customer. Team members are responsible for onboarding new business, preserving current business, facilitating daily operations, and opening doors for additional opportunities. The team is currently split into four verticals: Platform Solutions, Settlement Operations, Marketing, and Product Management.The Solutions Engineer is responsible for demonstrating to prospective Partners how Zero Hash’s solutions will address their business needs, supporting them end-to-end through evaluation, launch, and continued growth.
This role is a highly visible technical and product expert in the pre and post-sales process, and an important driver for the internal advancement of customer requirements. This role reports to the Director of Platform Solutions.
Responsibilities:
- Become an expert on Zero Hash’s platform capabilities, APIs, and integration pathways.
- Serve as the technical lead and main technical contact for partners throughout the customer lifecycle (pre and post-sale).
- Partner with the Sales team to demonstrate to customers how Zero Hash can best address their use cases and technical requirements. Specifically, to design solutions, share integration best practices, and create collateral to support the sales process.
- Synthesize customer requirements into documented solution design and customization requests for internal teams.
- Collaborate with Implementation Managers to ensure a smooth implementation and successful launch for partners.
- Provide technical support to help partners resolve any issues that are impediments to adoption and usage throughout the implementation phase.
- Share customer interests, needs, and product feedback to internal Zero Hash Product teams.
- Maintain awareness of internal roadmap and new product features to evangelize with customers.
- Continuously learn and update skills and keep aware of industry trends in the cryptocurrency and blockchain technology space.
Requirements:
- 3+ years of experience in client-facing solutions engineering, technical sales, or consulting roles, at a SaaS fintech company (e.g. banking-as-a-service, brokerage-as a service, payment-as-a-service business).
- Excellent knowledge of web services, APIs, and related standards such as HTTP and REST, you understand web architecture and how data passes between systems.
- Experience with SQL, Javascript, Python, and/or Golang.
- Self-starter able to take on tasks with minimal oversight and guidance.
- Excellent communication (written and verbal) and presentation skills, both internally and externally.
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
- Ability to clearly articulate technical topics to a non-technical audience.
Preferred:
- Knowledge of digital assets, asset settlement, lending, yield, and defi products.
Benefits:
We believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:
- Chance to earn equity
- Maternity & Paternity leave
- WeWork Membership
- WFH Yearly Stipend
- L&D Stipend (after 6 months)
About Zero Hash
Zero Hash's full stack financial infrastructure seamlessly connects fiat, crypto and stablecoins, enabling a better way to move and transfer money and value globally. Zero Hash provides the complete technical infrastructure (delivered through API and SDK) as well as the global regulatory stack to easily and compliantly send, receive, store, and convert fiat, crypto, and stablecoins, in one platform.Start-ups, enterprises and Fortune 500 companies, including Stripe, Interactive Brokers, Shift4, Franklin Templeton, and MoonPay embed our infrastructure to power a diverse range of use cases: cross-border payments, commerce, trading, remittance, payroll, tokenization, wallets and on and off-ramps.Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.
The Zero Hash Culture
All Zero Hash employees are guided by the following characteristics and core principles:
- Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.
- Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
- Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.
- Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
- Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.
- Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
- Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
- Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.
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