Certified Medical Assistant

Position Title: Certified Medical Assistant

FLSA Classification: Non-Exempt

Location: Clinics 

Position Type: Full Time

Reports to: Lead Clinical Nurse

EEOC Classification: Service Worker

Job Number:

Summary: 

Responsibilities: 

• Assist with clinic flow
• Perform intake and obtain vital signs
• Interview patients and document basic medical, family, and social history
• Perform medication reconciliation
• Organize and schedule appointments
• Update and file medical records, clinical documentation, and insurance reports
• Prepare and clean exam rooms 
• Assist in coordination of Telehealth services
• Process referrals and imaging orders
• Maintain complete and accurate patient records
• Assist with immunization inventory, ordering, and reporting
• Assist in ordering and organizing supplies and maintaining inventory log 
• Receives and treats all patients with the utmost respect and professionalism.
• Performs a wide variety of clerical duties and cross train for front office duties including preparing routine correspondence, filing, photocopying, faxing, and answering the telephone and directing calls as needed,
• Attends and actively participates in all team and staff meetings and related continuing education programs.
• Participate in ongoing trainings as required by supervisor.
• Perform additional duties as assigned by Supervisor

Professional Skills:

• Demonstrates good clinical skills routine to a medical assistant including, but not limited to:

• Performs clinic procedures as directed by providers
• Perform clinical tests including, but not limited to urine dips, urine pregnancy tests, fingerstick glucose, visual tests, auditory screens, peak flows, and EKGs and others as directed.
• Scheduling/rescheduling patients
• Insurance verification
• Answering phones
• Manage Athena Net (Electronic Medical Record) and other databases as needed
• Communicate with patients and direct patient-related messages appropriately
• Prepare and process patient paperwork
• Comply with and adhere to department and NSO policies and procedures.  
• Excellent written and verbal communication skills
• Professional, courteous and prompt customer service, both in-person and over the phone 
• Maintains technological skills necessary to perform data entry, manage team calendars/schedules, and create company reports and other documents as required
• Wiliness/ability to learn new software programs as needed.
• Multi-tasking and creative thinking/problem solving skills
• Keeps a safe and clean work area by complying with all NSO procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
• Adhere to established quality and performance improvement standards.  
• Work effectively with others to accomplish goals/resolve problems.   
• Organize work well and use time effectively, including time-management techniques.
• Maintain consistent work attendance and reports to work on time and as scheduled. 
• Professionally represents NSO and promotes NSO mission and vision statements. 
•  Models the Pillars and guiding principles of NSO at all times.
• Promote a harmonious work environment.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Other duties as assigned

Candidate Requirements:

• High School Diploma or equivalent and completion of an accredited Medical Assistant program
• Certified Clinical Medical Assistant 
• At least 2 years of professional experience in an outpatient care setting, Primary Care experience preferred
• Current CPR/BLS Healthcare Provider Certification from the American Heart Association for adult, child, infant and obstructed airway.
• Demonstrated proficiency with MS Office (Word, Excel, Outlook) and ability to pick up additional software, and Athena electronic medical record (EMR).
• Must have reliable transportation

Benefits Overview

• 403(b) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability (STD/LTD)
• Combined Time Off (CTO)