PDF Remediation Specialist (Hebrew-speaking)

Level AccessUnited KingdomRemote

We’re seeking a thorough and tech-savvy Technical Support & Document Accessibility Remediator to join our growing team. This is a cross-functional role that blends customer support, technical writing, document editing, and accessibility expertise to help ensure our clients' digital content is inclusive and usable for all audiences.

In this role, you’ll support our clients by solving technical issues related to digital accessibility and remediating digital documents such as PDFs, Word files, and PowerPoints, to meet accessibility standards (e.g., WCAG, Section 508, Standard 5568). You’ll also be involved in creating user guides, installing the company’s software and guiding customers to use it.This role is primarily work-from-home, with occasional visits to the office or customer sites as needed.

Responsibilities:

Remediate documents (PDF, Word, PowerPoints, Excel) to meet accessibility standards.
Provide daily technical support to customers, addressing inquiries and resolving issues promptly and professionally.
Develop clear and concise user guides and support documentation.
Participate in onboarding new customers by guiding them through setup and training.
Assist in the product QA process by identifying bugs, testing new features, and providing feedback.

Requirements:

Must be a native Hebrew speaker, with fluency in English.
Proficiency with Microsoft Office Suite (Word/Excel/PowerPoint).
At least 1 -2 years of experience in technical writing.
Strong attention to detail, organization, and communication skills.
Ability to work independently, prioritize tasks, and meet deadlines.
Experience using or testing assistive technologies such as screen readers (preferred).
Familiarity with WCAG, Section 508, Standard 5568 and PDF/UA standards (preferred).
2-3 years of experience in document remediation or digital accessibility (preferred).
Familiar with Adobe Acrobat Pro (preferred).

Qualifications:

Academic or university degree.
Students who have completed at least 2 years of university studies are also welcome to apply.

Application Process

If you are hardworking and are looking for an opportunity to be a part of a growing SaaS a11y company, we encourage you to apply for this role! This is a full-time salaried position with a competitive benefits package, including medical insurance, unlimited vacations/FTO. Salary is commensurate with experience. Please submit your cover letter and resume in English for immediate consideration!Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access.

Life at Level Access

For over 20 years, Level Access has provided technology accessibility compliance solutions for corporations, government agencies and leading educational institutions. Our solutions ensure conformity with relevant laws, standards and guidelines, including the ADA, WCAG, CVAA, AODA, Mandate 376 and Section 508 requirements. Implementing a comprehensive approach to address the full scope of accessible technology regulations, Level Access offers software, consulting and training to ensure compliance in desktop, mobile and electronic document systems. The firm's AMP (Accessibility Management Platform) delivers a scalable infrastructure to manage accessibility across the entire development life cycle. Level Access's solutions meet the complex and changing demands of enterprise class organizations and include a suite of services to assist clients beginning compliance initiatives. The firm is known as the complete solution for accessibility compliance issues, earning numerous industry accolades reflecting its breadth and depth of expertise, strategic focus and superior customer service. Level Access has worked with a number of regulatory and standards-developing organizations in an advisory capacity, including the U.S. Access Board, FCC and the World Wide Web Consortium.