Job Title:
Weekend Front Desk Coordinator
Effective Date: 12/13/2024
Reports to:
Day Center Program Manager
Pay Range: $29.31 35.63
Status:☒ Part-Time FLSA: ☐ Exempt ☒ Non-Exempt
Job Summary:
This position is a key member of the Chief Seattle Club Day Center and is the first point of contact for anyone entering the Day Center.
Essential Responsibilities:
This position will manage and monitor the front lobby and front door, direct members, visitors, and staff to the appropriate locations. Check in members, enroll new members and collect various documents. The employee will answer phone calls, send emails, and communicate with staff through Microsoft Teams while managing mail, check ins and various requests. This position will also interact with members during events and will attend all staff and any other applicable meetings and trainings.
Skills & Competencies:
- Excellent communication skills, face to face and over the phone.
- Ability to manage stressful situations effectively with de-escalation.
- Strong computer skills, with experience working in Clarity/HMIS, Excel, SharePoint and Microsoft Office.
- Culturally competent with an understanding of trauma informed care, secondhand trauma, generational trauma, internalized racism, colorism and how these effect the Native community and our members.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the Day Center; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work within Microsoft Teams as frequent communication is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery.
Must be able to manage high stress situations while also keeping front lobby foot traffic moving.
Work Environment:
This position is in a busy front facing Day Center that serves a wide range of members. The Front Desk is the first point of contact for members, visitors and staff and requires excellent communication and multi-tasking. The employee will use desktop business equipment and manage frequent telephone calls while also monitoring security cameras and the front doorbell for entry. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints. Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.
As a result, staff are at risk of secondary trauma.Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
Benefits Summary:
Full-time employee benefits package includes:
- Medical, Dental, Vision, and an Employee Assistance Program
- Public Transportation (ORCA) pass
- 401(k) Retirement Plan
- Paid Time Off, Holiday Pay, and Night Shift Differential
- Transparent Pay Schedule
- Internal Hiring and Encouraged Advancement
Equal Employment Opportunity
Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.
All employment decisions shall be consistent with the principle of Equal Employment Opportunity.Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.Saturday and Sunday 7:00AM-3:00PM 29.31 To 35.63 (USD) Hourly
