About Us
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary.
Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.
The Production Team at LILT
LILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations. Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.
Where You’ll Work
This is a contract position based out of India.Authorization to work in India is a precondition of employment.
What You’ll Do
The Project Manager, Production ensures successful production execution across a portfolio of accounts. This role is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to delegate project coordination and administrative work to teams of Production Coordinators.
Key Responsibilities:
Able to complete project management tasks autonomously
Responsible for maintaining resources, core teams and pipeline to support project management work
Responsiveness to internal and external comms within pre-defined SLAs
Risk analysis to identify risks, potential issues, plan to and mitigate them
Able to define and delegate admin work to PCs Interns
Able to take responsibility for end to end project deliverables in accordance with SLAs
Effectively balances and manages priorities across a variety of task types and customers
Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines
Escalates issues or problems to manager in an effective manner, along with proposed solutions
Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices. Responsible for CM, Quality and OTD KPIs.
Manage the end to end project management workflow
Ensure all projects are delivered on time as per customer SLA
Manage quality at project level - including Review, Verification, QA, LQE
Responds quickly and efficiently to internal and external stakeholders
Ensure all system admin, including data entry, is accurate
Process and approves invoicing and payments
Perform file analysis and engages with Solutions team for support on file types
Creates and monitors linguistic assets (TM, Style Guides, reference material)
Demonstrates a deep understanding of all production workflows and processes related to their accounts
Utilize systems and tools released by Production Enablement
Train supporting resources on key production processes and methodology
Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
Consistently follow correct protocols for tasks and accounts.
Monitor and enforce adherence to correct production procedures
Provides insight to Strategist into revenue forecasts based on production volume
Manage quality complaints and feedback received from stakeholders
Raise Customer Support tickets for 100% of production blockers (Jira)
Identifies resource requirements for production work
Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed
Completes ongoing risk assessment and mitigation for all production areas.
Manage linguist communication for all projects
Skills and Experience:
A Bachelor’s degree, or equivalent; Master’s degree preferred
2+ years of professional experience in a field similar or related to Localization Project Management
Excellent client-facing and internal communication skills
Solid organizational skills including meticulous attention to detail and multitasking skills
Able to meet deadlines and work under pressure
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT. At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap.
While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws.
We are committed to the principles of fair employment and the elimination of all discriminatory practices.
